3 Reasons to Hire an Answering Service


Outsourcing your customer service to a call center or answering service will make your business better for your customers— and better for you.

No more long wait times! An experienced answering service can cut customer hold times dramatically and help you focus on your business’ bottom line.

You will no longer have to put a calling customer on hold while helping customers in-house – or worry about interrupting a customer in front of you to take another customer’s call. Now you can provide all of your customers with the individualized attention they deserve.

There are many valid reasons to hire an answering service; here are three.

  1. Cost
  • Outsourcing your customer service saves you money because you no longer have to use your employee’s time to answer the telephone or schedule appointments. Your employees can focus on the customers inside business, while courteous, friendly, and efficient contact center agents are assisting others by phone, email, Chat, or text. Contact center agents are specially trained to be efficient and handle transactions, or issues, as professional representatives of your business.

2. Growth

  • Outsourcing saves time and money, allowing you to concentrate on growing your customer base. Every business owner says their most valuable resource is time. As your business grows, agents can be added to meet demand. Even when your business is small, outsourcing your answering services is like hiring a part time employee at a fraction of the cost.

3. Service

Friendly and professional US-based contact center agents are ready to answer,

greet, and assist your customers day and night. Bilingual agents are also available

– so even if you can’t speak your customer’s language, your contact center or

answering service can.



Our focus is on learning about the products and culture of our clients to deliver the most value for your brands. More than an inbound call center, we uphold the integrity of your customer services. You’ve invested in your brand and are focused on maintaining a stellar image, and we understand that your outsourced call center needs to align with your vision in order to be the best.

With dozens of outsourced inbound call centers available, finding the best fit for your company can feel overwhelming. Each call center has its own strengths, and structuring an evaluation process can be time consuming and complicated. Let Endicott guide you through the selection process and help you evaluate the responses.