Many businesses rely on voicemail to receive calls outside of business hours. While this technology has been around for many years and is in use by companies big and small, it is less than ideal for your customers.
When customers call your company, they have questions and need information. Getting this information is often essential for their decisions to conduct business with your company or they look elsewhere. It could also be a returning or current customer that has questions about their service. Having to wait for a call back could severely impact their overall satisfaction with your business.
Cutting Costs
With the way the economy is currently heading, many companies are trying to optimize all their resources and cut costs. One of the best ways businesses have learned to save money is by outsourcing to call centers, and it works quite effectively.
A professional call center such as Endicott Call Centers goes beyond hiring staff that will sit by a telephone and answer calls. Our dedicated agents act as an extension of your company to help your clients get the information they need while being friendly and inviting. The interactions between our agents and your customers often lead to improved customer satisfaction and increased sales.
Using a call center is more productive and lucrative than using a voicemail because most clients don’t like talking to a machine. Often they will hang up as soon as they hear an automated voice, never having the chance to leave a message. Some information might also be too sensitive to divulge in that manner. Call centers are a better option because you get to talk to a real human ready to assist you.
Benefits of Using a Call Center Over Voicemail
Proper Customer Service Management
Using a call center like Endicott Call Centers guarantees that when your client needs help or has questions, they will be met with professional service. Their calls will be handled very efficiently and fast.
At Endicott call centers, we make it a priority to study and understand your business model and brand. We focus on learning about your products and culture so that we can be an extension of your brand.
Call Management
One of the primary reasons companies use call centers instead of voicemail systems to ease call management issues. It can be challenging to listen to messages and return calls while also managing daily tasks.
Outsourcing to call centers means that your routine calls will be taken care of, and any that need further assistance will have the information readily available for you or your staff. Not having to pay a staff member to return calls will also save money.
Improved Call Quality
Endicott Call Centers utilizes professional customer service agents who are trained on how to handle any caller properly. Our agents can handle calls 24/7 without altering the quality of the service. Doing so dramatically improves customer service quality and reduces customer’s wait times during peak hours.
Lower Call Abandonment
Outsourcing calls to reliable call center drastically reduces the call abandonment rate. Each customer will have the chance to speak to a person, and every call will be answered punctually.
24/7 Support
Outsourcing to a reliable call center like Endicott call centers is a cost-effective way to provide around-the-clock service for your clients. Our agents utilize pre-approved scripts on your calls. By using scripts, you can customize the information that is provided to your callers. This information can include answers to frequently asked questions, troubleshooting, and many other routine call issues.
Cutting Edge Technology
Endicott Call centers continuously update their systems to ensure that they offer the absolute best services. Integrating and using new technology keeps your business on the cutting edge without additional costs.
About Endicott Call Centers
Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and any special circumstances. We draw on decades of experience to help you make the right decisions for your business.
Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:
- Highly-trained, professional Agents & Receptionists
- Customized scripts
- Live agents 24 hours a day
- 100% US-based locations
- English & Spanish Speaking Agents
- HIPAA-compliant For Medical Support
- 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries.
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively
Request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.