Call Center Services in Columbus, OH 

Endicott Call Centers is an answering service provider situated in the United States. Our workers apply cutting-edge technology at each site to improve your company’s productivity.

The use of our American call center lowers your company’s operational costs. Endicott is continually adapting its operations to match your firm’s individual rules and demands. We want to help you save time and money so that you may make more strategic investments in your company.

Top-Rated Call Center in Columbus, OH

Working with Endicott Call Centers has helped businesses of all sizes. Our former and current clients include:

• HVAC and plumbing maintenance companies
• Healthcare providers
• Veterinarians
• Property management companies
• Ecommerce businesses
• IT businesses
• Restaurants
• Law firms
• Financial businesses
• Direct sales companies

We ensure that all callers receive the same high level of service regardless of their industry when you collaborate with us!

Endicott is More Than Just a Call Center in Columbus, OH

Endicott’s duties extend beyond just answering phones. We take and handle orders, help with calendar management, answer minor questions, and schedule appointments. We do a lot at a small price. Our experienced team will always make sure that you receive:

Quick Responses

We will return client calls as soon as possible. We immediately take up the phone. We also try to assist your consumers with any difficulties they may be experiencing as soon as feasible.

Consistent Service

We will be available to your clients throughout the day if you pick our 24-hour answering service. This prohibition applies at all times, including late at night, on weekends, and holidays. Endicott’s Columbus call center lets you keep clients while maintaining a constant income flow.

Friendly personnel

Personnel conduct is an important factor in selecting a contact center. Endicott contact center employees place a high value on politeness. Customers like to do business with firms that provide outstanding customer service. Endicott will always make it available to consumers!

Endicott Contact Center in Columbus Uses Latest Technology 

We employ cutting-edge technologies to ensure that we can provide value to your organization. Endicott makes use of the Startel Appointment Scheduler program (SAS). Thanks to this application, the contact center can quickly schedule all of your appointments. Customers can also schedule appointments online.

Your calendar will change as more people call and schedule appointments via Endicott. The SAS updates your calendar every 30 seconds! We keep you and your team informed at all times.

Customer Service Email Management

Our email management services will enable you to dedicate more time to essential business duties. While you should respond to emails as soon as possible, you may not always have time to respond to all daily queries, problems, and customer issues. A professional email management agent will take care of the daily deluge of emails you receive 24 hours a day, seven days a week, through Endicott’s email management service. They will use a customized response library to address your main concerns and inquiries.

IVR

Endicott’s customized IVR messages are a valuable asset to any business. IVR is an advanced and professional method of answering incoming calls. You may greet callers, lead them to the proper person or department, answer their questions, and much more with a well-designed IVR system. Most significantly, you save time and money because the operation is entirely automated.

Intellisite

We are as concerned about your clients as you are! We would like to make our collaboration with you more accessible. Our web-based business management solution You may contact us, track our progress, and rate our performance. Cloud-based Intellisite applications can be accessed via PCs, laptops, and tablets. Consequently, dealing with your company’s customer service needs is much easier. It improves communication between your company and our call center.

Live Chat

Integrating live chat services on your website is an excellent way to keep people interested. Whether you run an online store or offer a service, live chat features make it simple and cost-effective to respond to customer queries, guide them through purchasing, and increase your online sales.

Appointment Setting

Scheduling appointments might be rather stressful. Always answer the phone respectfully and promptly to make your clients as comfortable as possible. That is tough when you have a thousand things to think about.

An answering service will provide the same high-quality service to everyone who schedules a meeting. If required, we will schedule your appointments and make changes or cancellations. The Startel Appointment Scheduler handles everything (SAS). This new tool is both practical and straightforward to use.

Columbus Call Center Answering Services

We offer a wide range of answering services. You can choose the finest one for your requirements or combine them.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services in your work sector. We do not employ robots or recordings in our service. One of our knowledgeable operators will call your clients right away. Our customer support agents are kind and well-informed. We respond swiftly to phone calls, so your clients do not have to wait. We are available seven days a week, 24 hours a day. Only you have the authority to take a break, not your boss!

After Hours Answering

Running a business may give the impression that there are no breaks. You should take breaks from your job regularly. However, you will lose money if no one answers the phone in the early morning hours. You also cannot provide your services in multiple time zones. That is why you require an after-hours answering service. You may continue to handle orders and reply to client queries if you are unable to answer.

Your cash flow does not have to stop because your usual business hours have ended. Endicott is capable of keeping things going late at night. We are open 24 hours a day, seven days a week, including holidays and weekends. Your business will continue to operate while you are away!

Overflow Answering Service

You can’t answer every request if you’re taking many phone calls. You may face financial implications if you do not comply with every request. The great majority of your clients will never contact you again. Many individuals are impatient and do not want to wait.

Endicott Call Centers is highly aware of your business’s shifting requirements. It’s tough to forecast when individuals will need your help. When you outsource your overflow to Endicott, we’ll reduce the number of phone calls on busy days. Customers will not distinguish between a calm day and a high season. They will always receive the same high level of service!

Bilingual Call Center Representatives

In the United States, around 50 million people speak Spanish. You will lose a significant portion of the market if your company does not have multilingual employees. Don’t pass up the chance to break through this linguistic barrier and broaden your market reach. Endicott has bilingual agents who can interact effectively with your Spanish-speaking customers. They will see that these consumers are treated in the same manner as your English-speaking customers. You will boost your company’s market potential and attract more happy customers! Thanks to our call operators, your customers will enjoy excellent service from your company, whether they speak English or Spanish!

HIPAA-Compliant Medical Answering Service

You don’t want just any answering service aiding your patients if you work in the healthcare industry. You must hire an expert, HIPAA-compliant medical answering service. Endicott Call Centers strictly follows all HIPAA rules. We understand both the medical business and our client’s demands.

Our call center representatives protect the privacy of your consumers. Every call is treated with great care and concern. Your customers will always feel at ease thanks to our courteous call agents.

Endicott can help you in the following ways when you work with us:

• Making appointments
• Message taking
• Transferring calls to the respective departments.
• And more!

Virtual Receptionist

Endicott offers more than picking up the phones. We can also work as your virtual receptionist! It’s like if you had your own receptionist, except for our distant location. We will handle the day-to-day operations.

You can employ a virtual receptionist if you don’t have time to answer phone calls. We tackle the time-consuming duties that sap your mental and physical energies. It is possible to switch calls, take messages, and schedule appointments. Our trusted partner will handle any critical issues, allowing you to focus on running your business.