How do my customers’ calls get distributed to your agents?

The agents who are selected to support your account are trained on your products, services, scripting, and FAQs. These agents are then assigned to your account. Calls arriving from your customers are routed to these trained agents.

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Learn more about our full array of inbound CONTACT CENTER SERVICES to match your business needs. Endicott can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your inbound call center outsourcing and be an extension of your brand!

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