As an expert in medical communication solutions, Endicott ensures a seamless extension of your practice, answering every call that comes in.
Appointment scheduling services can help streamline your appointment desk and improve patient service levels and increase retention rates.
Offer your patients a live voice 100% of the time when they call your office, even when your staff is busy with patients. Set your phone to ring 3 times, and if your team is busy, the call will overflow to one of our skilled associates.
Advance Technology backed by Startel is used to ensure that your patients’ information is secure. Reach out for a demo or more information about the platform.
Endicott is a leader in connecting patients and providers with professionally- trained associates and advance technology that enhance patient experience. By working together with your team, we can smoothly implement a customized solution for any size medical groups, hospitals and other healthcare providers.
As your premier answering service, Endicott Call Centers has been providing world-class experience and brand care for many decades to healthcare practices, hospitals, clinics, doctors, dentist, and more! With advance technology, Endicott features the Startel Communication Platform as an added-value and top communication and optimization tool to help agents and patients stay connected.
About Elizabeth Healy
With over 15 years of call center experience, Elizabeth Healy has served many critical roles in the industry and has advanced very quickly from agent to supervisor to floor manager and then to a Customer Service Manager. In the Customer Service Manager role, she designed agent training, script development, programming, and quality assurance for clients and internal staff. By serving in these diverse roles, she understands first -hand the “nitty-gritty” and dynamics of the call center business.
Her knowledge and continual learning of the industry earned her a spot as a Customer Service Manager. With operations experience, she started to help the consultation team with developing solutions for new clients. She fell in love with being the front line for the company and a voice for the clients. She took on the position as an SR. Sales Executive which she has held the seat for 10 years.
Her upbringing with a family business has helped ingrained her approach that every call matters and she gives her best to serve others!
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