In the service business, 80% of people do not leave voicemail messages. High dollars are lost because the calls are not being picked up by a live person. When heating or air conditioning breaks down, your family or business is amid an extreme weather emergency, and that call going unanswered could make or break them.
With current conditions such as COVID-19, HVAC companies and other service-related companies need to start preparing and scaling. Thinking bigger, working smarter, and having a ready- to go-staff will help you stay in the game in an unsettling economy.
We want to help your company eliminate any unanswered calls, customer complaints, or potential loss revenue. We can help you with many call center solutions and add a seamless process to receiving your messages and any pertinent customer info with impeccability and professionalism.
As an experienced, reliable call center provider, we are geared to help your business in high volume calls, customer care, and helping communities grow stronger.
As your premier answering service, Endicott Call Centers has been providing world-class experience and brand care for many decades to the HVAC industry. Some of the past clients we served are REED Service Co., Prime Plumbing & Heating Inc., The Fresh Air. Company, and more. With advanced technology, Endicott features the Startel Communication Platform as an added-value and top communication and optimization tool to help agents and customers stay connected.
About Laura Conlon:
Prior to joining Ansafone Contact Centers, Laura’s profession was working as a Certified Nursing Assistant and Sales. Laura took a break from Sales, thinking that she wanted to do something else, physically helping people in a healthcare setting. After suffering a medical set-back, Laura realized that Consultative Sales was her true calling after many years in it and she wanted to get back into what she truly loved and knew that she could make a difference in the industry.
During her free time, she enjoys spending time with her boyfriend and her two cats and loves to watch comedies and HGTV as her way to unwind. After raising her son on her own for 19 years, she is now starting a new chapter in her life while her son explores what the world has to offer living in Wisconsin near his father. She currently resides in Lindenhurst, IL and is enjoying a quieter life!
If you would like to have a discussion on how we can deliver and accommodate your practice, I can be reached at 352-644-8652. To schedule a time, please use this Schedule a Meeting.
Ansafone Contact Centers
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