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Call Center Services in Irvine, CA
Located in the United States, Endicott’s call centers offer business response services. At each location, our employees use cutting-edge technology to improve the company’s productivity.
US call centers reduce your operating costs. Endicott continuously adapts its procedures to your company’s specific standards and requirements. We want to help you save time and money that you can use strategically in your business.
Top-Rated Call Center in Irvine, CA
Endicott Call Centers has helped businesses of all sizes. Our previous and current clients include:
- HVAC and plumbing contractors
- Healthcare providers
- Property management companies
- Ecommerce businesses
- IT businesses
- Law Practices and Legal Firms
- Financial establishments
- Direct sales firms
We assure you that all callers, regardless of industry, receive the same high-quality service when you deal with us!
Endicott is More Than Just a Call Center in Irvine, CA
Besides answering the phone, Endicott has other responsibilities. Our employees coordinate appointments, plan events, process orders, and monitor calendars. We offer various services at reasonable prices. Our experienced team always ensures that:
Our dedicated team replies to all phone calls promptly. You don’t need to worry about long waiting times for your clients.
If you choose our 24-hour answering service, we will be available to your clients throughout the day. This restriction is in effect at all hours, including late at night, on weekends, and holidays. The Endicott call center in Lincoln allows you to retain clients while keeping a consistent cash flow.
Personnel conduct is an essential factor in selecting a contact center. Endicott contact center employees place a high value on politeness. Customers like to do business with firms that provide outstanding customer service. Endicott will always make it available to consumers!
Endicott Contact Center in Irvine Uses Latest Technology
We use the latest technology to make sure we can help your company. The Startel Appointment Scheduler application is used by Endicott (SAS). Your contact center can easily schedule all of your appointments using this application. Customers can also make appointments online.
As more people dial Endicott to schedule appointments, the SAS will periodically update your calendar. Every thirty seconds, the SAS will refresh your calendar. We communicate with you and your team frequently.
Customer Service Email Management
Our email management services will allow you to spend more time on essential business tasks. You should respond to emails as quickly as possible, but it may not always be possible to address your daily concerns, difficulties, or client issues. Endicott’s email management service provides 24/7 customer support with professional email agents. They use a personalized response library to answer your key problems and inquiries.
Endicott’s customized IVR messages are an essential asset for every company. IVR is a sophisticated and expert way to handle incoming calls. Callers can be greeted via an IVR system, and routed to the correct department or person who can help with answers and/or additional services. The process is fully automated, saving you time and money.
We are as concerned about your clients as you are! We would like to make our collaboration with you more accessible. With our web-based business management solution, you can follow our development, check our performance, and get in touch with us. Cloud-based apps for Intellisite can be accessed on desktops, laptops, and tablets. As a result, you’ll have much less trouble responding to customer service requests. We can communicate more effectively between your organization and our call center.
Offering live chat services on your website is a great way to capture visitor interest. Whether you run an online business or provide a service, live chat features can help you increase your online sales, answer customer questions, and help them through the checkout process.
Scheduling appointments could be a bit painful. Answer the phone with respect and politeness to make your customers as comfortable as possible. It’s difficult when you have a thousand things in mind.
A meeting answering service offers the same high level of service to anyone hosting a meeting. We organize your appointments and make changes or cancellations if necessary. The Startel Appointment Planner takes care of everything (SAS). This new gadget is valuable and easy to use.
Irvine Call Center Answering Services
We provide several types of call center answering services. You can select the one that best meets your needs or mix them.
24/7 Live Answering
With this option, Endicott’s professional agents will provide 24/7 live answering services in your line of employment. We do not use robots or recordings in our service. Our experienced operators will contact your customers as soon as possible. We call back quickly, so your customers don’t have to wait. We are available 24 hours a day, seven days a week.
After Hours Answering
It can seem like there’s no break when you’re running a business. You should interrupt your work frequently. You lose money even if no one answers the phone in the morning. You also cannot provide your services across multiple time zones. That is why you require an after-hours answering service. You may still process orders and address customer inquiries if you cannot respond.
Your cash flow doesn’t have to stop even after usual business hours. Endicott can continue operations late into the night. We are open 24 hours a day, including weekends and holidays. During your absence, your activity continues!
Overflow Answering Service
If you receive multiple calls, you will not be able to respond to all requests. You risk financial consequences if you do not comply with all requests. Most of your customers will never contact you again. Many people don’t have patience and don’t want to wait.
The shifting demands of your business are well known to Endicott Call Centers. It’s hard to foresee when individuals may need your help. Once you outsource your overflow to Endicott, we’ll reduce the number of phone calls on busy days. Customers are unable to distinguish between a calm day and a high season. They will always get the same superior treatment!
Bilingual Call Center Representatives
There are approximately 50 million Spanish-speaking Americans. Your company is missing a vast market share without a bilingual workforce. Take advantage of the opportunity to break through this language barrier and expand your market. Endicott has bilingual agents who are proficient in communicating with your Spanish-speaking customers. They will see that these customers are treated the same way as your customers who understand English. The marketability of your business will increase, and you will attract more satisfied customers! Whether they speak English or Spanish, your customers will enjoy excellent service from your company thanks to our call operators!
HIPAA-Compliant Medical Answering Service
If you operate in the healthcare field, you don’t want just any answering service assisting your patients. You must engage a professional, HIPAA-compliant medical answering service. Endicott Call Centers is fully compliant with all HIPAA regulations. We are aware of the medical industry’s and our customers’ needs.
Call center agents are sensitive to the privacy of your customers. Every call is given the most outstanding possible attention and care. Thanks to our friendly operators, your customers will always feel comfortable talking to us.
When you work with Endicott, we may assist you in the following ways:
- Setting up appointments
- Taking messages and transferring calls to the appropriate departments.
- And even more!
Endicott offers more than picking up the phones. We can also work as your virtual receptionist! In addition to the remoteness of our office, you practically have your own receptionist. We take care of everything on a daily basis.
You can hire a virtual receptionist when you don’t have time to take calls. We take care of the time-consuming tasks that drain your mental and physical energy. A virtual receptionist handles call forwarding, taking messages, and scheduling. Your reliable partner will care for critical issues, allowing you to focus on running your business.