Top-Rated Call Center in Lincoln, NE 

Endicott Call Centers is a company based in the United States that provides answering services. Our employees use cutting-edge technologies at each location to increase your company’s efficiency.

Using our American call center reduces your company’s operational expenses. Endicott is continuously modifying its operations to meet your company’s specific norms and needs. We wish to assist you in saving time and money so that you may invest more intelligently in your business.

Call Center Services in Lincoln, NE

Working with Endicott Call Centers has helped businesses of all sizes. Our former and current clients include:

• HVAC and plumbing maintenance companies
• Healthcare providers
• Veterinarians
• Property management companies
• Ecommerce businesses
• IT businesses
• Restaurants
• Law firms
• Financial businesses
• Direct sales companies

When you collaborate with us, regardless of your industry, all callers will receive the same high-quality service!

Endicott is More Than Just a Call Center in Lincoln, TX

Endicott’s responsibilities go beyond simply answering phones. We take and process orders, assist with calendar management, respond to minor inquiries, and arrange appointments. We do a lot at a reasonable price. Our knowledgeable staff will always ensure that you receive:

Quick Responses

We will return client calls as soon as possible. We immediately take up the phone. We also try to assist your consumers with any difficulties they may be experiencing as soon as feasible.

Consistent Service

If you choose our 24-hour answering service, we will be available to your clients throughout the day. This restriction is in effect at all hours, including late at night, on weekends, and holidays. The Endicott call center in Lincoln allows you to retain clients while keeping a consistent cash flow.

Friendly personnel

Personnel conduct is an important factor in selecting a contact center. Endicott contact center employees place a high value on politeness. Customers like to do business with firms that provide outstanding customer service. Endicott will always make it available to consumers!

Endicott Contact Center in Lincoln Uses Latest Technology 

We use cutting-edge technologies to ensure that we can provide value to your company. Endicott employs Startel Appointment Scheduler software (SAS). Thanks to this application, the contact center can swiftly arrange all of your appointments. Customers can also arrange meetings online.

Your calendar will alter as more people call and arrange appointments via Endicott. Every 30 seconds, the SAS refreshes your calendar! We constantly keep you and your team up to date.

Customer Service Email Management

Our email management services will enable you to dedicate more time to essential business duties. While you should respond to emails as soon as possible, you may not always have time to respond to all daily queries, problems, and customer issues. Endicott offers email management services 24 hours a day, seven days a week, allowing you to delegate the daily deluge of emails to a professional email management agent. They will use a customized response library to address your main concerns and inquiries.

IVR

Endicott’s customized IVR messages are a significant asset to any company. IVR is a polished and professional technique for handling incoming calls. With a well-designed IVR system, you may greet callers, direct them to the appropriate person or department, answer their inquiries, and much more. Most importantly, you save time and money because the procedure is entirely automated.

Intellisite

We are as concerned about your clients as you are! We would like to make our collaboration with you more accessible. Our web-based business management solution You may contact us, track our progress, and rate our performance. Intellisite is a cloud-based service that may be accessed by PCs, laptops, and tablets. Consequently, dealing with your company’s customer service needs is much easier. It improves communication between your company and our call center.

Live Chat

Integrating live chat services on your website is a wonderful approach to keep visitors interested. Whether you run an online store or provide a service, live chat capabilities make it simple and cost-effective to answer client inquiries, assist them through the purchase process, and enhance your online sales.

Appointment Setting

Scheduling appointments might be rather stressful. Always answer the phone respectfully and promptly to make your clients as comfortable as possible. That is tough when you have a thousand things to think about.

An answering service will provide the same high-quality service to everyone who schedules a meeting. If required, we will schedule your appointments and make changes or cancellations. The Startel Appointment Scheduler handles everything (SAS). This new tool is both practical and simple to use.

Lincoln Call Center Answering Services

We provide a variety of answering services. You can select the best one for your needs or combine them.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services in your work sector. We do not employ robots or recordings in our service. One of our knowledgeable operators will call your clients right away. Our customer support agents are kind and well-informed. We respond swiftly to phone calls, so your clients do not have to wait. We are available seven days a week, 24 hours a day. Only you have the authority to take a break, not your boss!

After Hours Answering

Running a business might make it appear as though there are no breaks. You should take regular breaks from your work. However, you will lose money if no one answers the phone in the early morning hours. You cannot also deliver your services in different time zones. That is why you need an after-hours answering service. If you are unable to respond, you may continue to process orders and respond to client questions.

Because your regular business hours have finished, your cash flow does not have to come to a halt. Endicott has the ability to keep things going late at night. We are available 24 hours a day, seven days a week, including weekends and holidays. Your company will continue to run while you are away!

Overflow Answering Service

If you’re taking many phone calls, you can’t answer every request. You may face financial implications if you do not comply with every request. The great majority of your clients will never contact you again. Many individuals are impatient and do not want to wait.

Endicott Call Centers is highly aware of your business’s shifting requirements. It’s tough to forecast when individuals will need your help. When you outsource your overflow to Endicott, we’ll reduce the number of phone calls on busy days. Customers will not distinguish between a calm day and a high season. They will always receive the same high level of service!

Bilingual Call Center Representatives

Around 50 million people in the United States speak Spanish. If your firm does not have multilingual personnel, you will lose a major chunk of the market. Don’t pass up the opportunity to break through this linguistic barrier and expand your market reach. Endicott has bilingual agents who can communicate fluently with your Spanish-speaking clients. They will see that these clients are treated the same as your English-speaking customers. You will increase your company’s market potential and attract more satisfied clients! Your consumers will receive outstanding service from your firm, whether they speak English or Spanish, thanks to our call operators!

HIPAA-Compliant Medical Answering Service

You don’t want just any answering service aiding your patients if you work in the healthcare industry. You must hire an expert, HIPAA-compliant medical answering service. Endicott Call Centers strictly follows all HIPAA rules. We understand both the medical business and our client’s demands.

Our call center representatives protect the privacy of your consumers. Every call is treated with great care and concern. Your customers will always feel at ease thanks to our courteous call agents.

Endicott can help you in the following ways when you work with us:

• Making appointments
• Message taking
• Transferring calls to the respective departments.
• And more!
  
  

Virtual Receptionist

Endicott offers more than picking up the phones. We can also work as your virtual receptionist! Except for our remote location, it’s as if you had your own receptionist. We will handle the day-to-day operations.

You can hire a virtual receptionist if you don’t have time to answer phone calls. We handle the tedious tasks that consume your valuable time and mental energy. Switching calls, taking messages, and scheduling appointments are all feasible. Our dependable partner will address any crucial concerns, enabling you to concentrate on operating your company.