Call Centers in Fort Worth, TX

Endicott Call Centers is a call center service provider based in the United States. Each of our locations has friendly, knowledgeable staff members who use cutting-edge technology to increase your company’s productivity.

Using our American contact center will reduce your company’s operating costs. Endicott is constantly adapting our processes to your company’s rules and special requirements. We want to help you save time and money so that you can invest it in other areas of your business.

Top-Rated Fort Worth Call Center Services For Your Business

Businesses from all industries have benefited from collaborating with Endicott Call Centers. Several of our former and present clientele include:

• HVAC and plumbing maintenance companies
• Healthcare providers
• Veterinarians
• Property management companies
• Ecommerce businesses
• IT businesses
• Restaurants
• Law firms
• Financial businesses
• Direct sales companies

When you partner with us, regardless of industry, each of your callers will receive the same excellent customer service!

Endicott is More Than Just a Call Center

Endicott’s responsibilities extend beyond simply answering the phone. We accept and process orders, assist with calendar maintenance, answer minor questions, and schedule appointments. We accomplish a lot while remaining a great value. Our qualified team will always ensure that you receive:

Prompt Responses

Customers’ phone calls will be returned as soon as possible. We immediately pick up the phone. We also do everything we can to help your clients with any problems they may be having as soon as possible.

Reliable Service

If you choose our 24-hour answering service, we will be available to your clients all day. Even late at night, weekends, and holidays are not exempt. This increases customer retention and ensures consistent cash flow.

Friendly Operators

One of the most important factors to consider when selecting a call center is the behavior of the representatives. Endicott call center customer service representatives place a high value on being pleasant and optimistic. Customers prefer to do business with companies that provide excellent, friendly service. Endicott will always make that available to your clients!

Endicott Call Center in Fort Worth Uses Latest Technology 

Using cutting-edge technology is one strategy we use to ensure we add value to your company. Endicott employs the Startel Appointment Scheduler software (SAS). This program is the most efficient way for the call center to schedule all of your appointments. Customers can also schedule appointments online.

As more people call and make appointments through Endicott, you will notice changes in your schedule. The SAS quickly updates your calendar every 30 seconds! We always keep you and your team up to date.

Customer Service Email Management

Although it’s crucial to respond to emails as quickly as you can, you might not always have the time to address all the daily inquiries, concerns, and client difficulties. Use Endicott’s 24-hour email management services to have a certified email management agent handle the mountain of emails you receive every day. They will respond to all of your basic concerns and questions using a customized response library. Our email management services will provide you with more time to concentrate on important business duties.

IVR

IVR is a competent and professional way to handle incoming calls. You may greet callers, point them toward the appropriate person or department, answer their questions, and more with a well-designed IVR system. Most significantly, because it is an automated process, you save time and money. Endicott’s customized IVR messages are a valuable asset to any business. 

Intellisite

We care about our customers, just like you care about yours! To make it easier for us to partner with you, we offer a web-based business management solution that enables you to contact us, monitor us, and assess how we’re doing. Intellisite is a cloud-based service that can be accessed from PCs, smartphones, and tablets. It streamlines communication between your office and our call center, making it easier to handle your company’s customer service needs.

Live Chat

Integrating live chat features into your website is a great approach to engaging visitors. With live chat features, you can easily and affordably answer customer questions, guide them through the purchasing process, and increase your online sales whether you run an online store or provide a service.

Appointment Setting

Scheduling appointments can be extremely stressful. Your customers should be able to count on you to answer the phone politely and promptly. When you’re juggling a thousand things, that’s difficult.

Everyone who schedules an appointment through an answering service will get the same high-quality service. Our operators will schedule appointments and, if necessary, cancel or reschedule them. We complete all of this using the Startel Appointment Scheduler (SAS). This cutting-edge program is simple and practical to use. You’ll truly appreciate it!

Fort Worth Call Center Answering Services

There are several answering services ‌we provide. You can choose the best one for your needs or mix them up as necessary.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services that are customized to the industry you work in. This service employs neither robots nor recordings. One of our dependable operators will be available for direct contact with your customers.

Our customer service representatives are courteous and knowledgeable. We respond quickly to calls, so your customers will not have to wait long. You can reach us at any time of day or night, seven days a week. Only you can take a break, not your boss!

After Hours Answering

When you own a business, it may appear that there are no breaks. You must eventually take a break from work. You will, however, lose money if no one answers the phone in the early hours of the morning. You’ll also miss out on the chance to provide your services in other time zones. That is why you require an after-hours answering service that can keep processing orders and answering customer questions when you can’t.

Even if your regular business hours are over, your cash flow does not have to come to a halt. Endicott can keep things moving at any time of day or night. We are accessible 24/7, even on weekends and on holidays. While you are away, your company will keep running!

Overflow Answering Service

You can’t personally respond to every inquiry when you’re handling a large number of phone calls. However, if you do not respond to every request, you will lose money. The majority of clients will not contact you again. Many people do not have the patience to wait.

Endicott Call Centers is aware of your company’s changing needs. It’s difficult to predict when people will require your assistance. When you outsource your overflow to Endicott, we’ll relieve the burden of phone calls on busy days. Whether you’re having a slow day or the busiest time of the year, your customers won’t notice a difference. They will always experience the same great level of service!

Bilingual Call Representatives

Spanish is spoken by nearly 50 million people in the United States alone. If your company does not employ bilingual employees, you are missing out on a significant portion of the market. Don’t pass up the opportunity to broaden your customer base by removing this language barrier.

Endicott has bilingual agents who can easily communicate with your Spanish-speaking clients. They will ensure that these clients receive the same level of attention as your English-speaking clients. You’ll broaden your company’s market reach and attract more satisfied customers! Because of our call operators, your customers will receive excellent service from your company, whether they speak English or Spanish!

HIPAA-Compliant Medical Answering Service

You don’t want any answering service supporting your consumers if you work in the healthcare industry. You must have a professional, HIPAA-compliant medical answering service. Endicott Call Centers follows all HIPAA guidelines. We have extensive knowledge of the medical industry as well as our customers’ specific needs.

Our call center representatives place a premium on your customers’ privacy. We handle every call with the utmost care and compassion. Because of our courteous call representatives, your customers will always feel at ease. When you work with Endicott, we can help you by:

• Making appointments
• Message taking
• Transferring calls to the appropriate departments.
• And more!
  
  

Virtual Receptionist

Endicott offers more than just picking up the phones. We can also work as your virtual receptionist! With the exception of our remote location, it’s exactly like having your own receptionist. We’ll handle the daily tasks that you frequently put off.

When you don’t have time to take calls yourself, you can hire a virtual receptionist. We handle the mundane tasks that consume your valuable time and mental energy. This may include taking messages, scheduling appointments, and switching callers. You will be able to concentrate on running your business while our dependable partner handles the pressing issues.