Endicott is an American call center that can lower your company’s operational costs. We want to help you save time and money so that you may make more strategic investments in your company.
We apply cutting-edge technology at each location to improve your company’s productivity. Best of all, we’re an answering service provider located throughout the United States.
We continually adapt our operations to match your firm’s rules and demands!
Working with Endicott Call Centers has helped businesses of all sizes. Our former and current clients include:
We ensure that all callers receive the same high level of service regardless of their industry when your business collaborates with us!
We’re passionate about providing you with our services to help your potential new or current customers. Endicott can take and handle orders, help with calendar management, answer minor questions, and schedule appointments. Our duties extend beyond just answering phones. We will always make sure that you receive the following listed below:
We’re quick to pick up the phone, return any client calls as soon as possible, and try to assist your consumers with any difficulties they may be experiencing!
Endicott’s Fresno call center can service your customers at all times, including late at night, on weekends, and holidays with our 24-hour answering service! We let you keep clients while maintaining a constant income flow.
Endicott contact center employees place a high value on politeness. We will always make it a priority to offer friendly and helpful service to consumers! Customers like to do business with firms that provide outstanding customer service.
We employ cutting-edge technologies to provide value to your organization. Endicott makes use of the Startel Appointment Scheduler program (SAS) to schedule appointments. Customers can schedule appointments online.
Your calendar will change as more people call and schedule appointments via Endicott. The SAS updates your calendar every 30 seconds! We keep you and your team informed at all times.
Responding to emails as soon as possible allows a better experience for your customers. However, you may not always have time to respond to all daily queries, problems, and customer issues. Our email management services will allow you to focus more time on essential business duties. A professional email management agent will take care of the daily emails you receive 24 hours a day, seven days a week, through Endicott’s email management service!
Endicott’s customized IVR messages are a valuable asset to any business. IVR is an advanced and professional method of answering incoming calls. With our well-designed IVR system, we’ll save you time and money with our automated IVR system. We’ll greet callers, lead them to the proper person or department, answer their questions, and much more! With our well-designed IVR system, we’ll save you time and money with our automated IVR system.
With our web-based business management solution, you may contact us, track our progress, and rate our performance. Cloud-based Intellisite applications can be accessed via PCs, laptops, and tablets. Consequently, dealing with your company’s customer service needs is much easier. It improves communication between your company and our call center. With your feedback, we’ll be able to attend to your needs much faster so you can be happy with our partnership.
Integrating live chat services on your website is an excellent way to keep people interested. Whether you run an online store or offer a service, live chat features make it simple and cost-effective to respond to customer queries, guide them through purchasing, and increase your online sales.
Scheduling appointments might be rather stressful, especially when you have a thousand things to think about. We’ll always answer the phone respectfully and promptly to make your clients as comfortable as possible.
Our Startel Appointment Scheduler handles everything (SAS). An answering service will provide the same high-quality service to everyone who schedules a meeting. If required, we will schedule your appointments and make changes or cancellations!
You can choose the finest one for your requirements or combine them. Here is the wide range of answering services we offer!
Endicott’s professional agents will provide 24/7 live answering services in your work sector. We do not employ robots or recordings in our service, only humans! Our customer support agents are kind and well-informed. We respond swiftly to phone calls, so your clients do not have to wait. Best of all, we are available seven days a week, 24 hours a day!
Your cash flow does not have to stop because your usual business hours have ended. Endicott is capable of keeping things going late at night. We are open 24 hours a day, seven days a week, including holidays and weekends. Your business will continue to operate while you are away!
Running a business may give the impression that there are no breaks. You should take breaks from your job regularly and not worry about losing money if no one answers the phone in the early morning. That is why you require an after-hours answering service. You may continue to handle orders and reply to client queries if you are unable to answer.
You can’t answer every request if you’re taking many phone calls. You may face financial implications if you do not comply with every request. The great majority of your clients will never contact you again. Many individuals are impatient and do not want to wait.
Endicott Call Centers is highly aware of your business’s shifting requirements. It’s tough to forecast when individuals will need your help. When you outsource your overflow to Endicott, we’ll reduce the number of phone calls on busy days. Customers will not distinguish between a calm day and a high season. They will always receive the same high level of service!
In the United States, around 50 million people speak Spanish. You will lose a significant portion of the market if your company does not have multilingual employees. Don’t pass up the chance to break through this linguistic barrier and broaden your market reach. Endicott has bilingual agents who can interact effectively with your Spanish-speaking customers. They will see that these consumers are treated in the same manner as your English-speaking customers. You will boost your company’s market potential and attract more happy customers! Thanks to our call operators, your customers will enjoy excellent service from your company, whether they speak English or Spanish!
You don’t want just any answering service aiding your patients if you work in the healthcare industry. You must hire an expert, HIPAA-compliant medical answering service. Endicott Call Centers strictly follows all HIPAA rules. We understand both the medical business and our client’s demands.
Every call is treated with great care and concern. Our call center representatives protect the privacy of your consumers. Your customers will always feel at ease thanks to our courteous call agents.
Endicott can help you in the following ways when you work with us:
Endicott offers more than picking up the phone. We will handle the day-to-day operations, and work as your virtual receptionist! It’s like if you had your own receptionist, except for our distant locations.
You can employ a virtual receptionist if you don’t have time to answer phone calls. We tackle the time-consuming duties that sap your mental and physical energies. It is possible to switch calls, take messages, and schedule appointments. Our trusted partner will handle any critical issues, allowing you to focus on running your business.
Learn more about the full range of outsourced call center services we provide to meet the needs of your business. Endicott can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your customer support outsourcing and be an extension of your brand! Request your quote today!