Call Center Services in Irving, TX 

Endicott Call Centers in the United States offer business answering services. Our employees use cutting-edge technology at each location to boost your company’s efficiency.

Our American call center reduces your company’s operational expenditures. Endicott is continuously modifying its processes to meet your company’s unique norms and expectations. We aim to save you time and money so you may make more strategic investments in your business.

Top-Rated Call Center in Irving, TX

Endicott Call Centers has helped businesses of all sizes. Our previous and current clients include:

• HVAC and plumbing contractors
• Healthcare providers
• Veterinarians
• Property management companies
• Ecommerce businesses
• IT businesses
• Restaurants
• Law Practices and Legal Firms
• Financial establishments
• Direct sales firms

We assure you that all callers, regardless of industry, receive the same high-quality service when you deal with us!

Endicott is More Than Just a Call Center in Irving, TX

There is more to Endicott’s responsibilities than answering the phone. Our team handles orders, manages calendars, responds to minor inquiries, and schedules appointments. We provide a variety of services at a low cost. Our knowledgeable staff will always ensure that you receive:

Quick Responses

We will return client calls as soon as possible. We immediately answer the phone. Furthermore, we attempt to respond to any difficulties your clients may have as quickly as possible.

Consistent Service

If you pick our 24-hour answering service, we will be available to your clients throughout the day. Endicott’s Irving call center enables you to retain customers while producing regular income.

Friendly personnel

When choosing a contact center, consider the behavior of employees. Employees value a high level of politeness at the Endicott contact center. A company that provides excellent customer service is more likely to earn a customer’s loyalty. Endicott will always make it available to the public!

Endicott Contact Center in Irving Uses Latest Technology 

We employ cutting-edge technologies to ensure that we can help your organization. Endicott makes use of the Startel Appointment Scheduler program (SAS). Using this application, your contact center can quickly arrange all of your appointments. Customers can also make appointments online.

Your calendar will change as more people call and schedule appointments via Endicott. The SAS updates your calendar every 30 seconds! We constantly keep you and your team informed.

Customer Service Email Management

Our email management services will allow you to devote more time to essential business tasks. You must respond to emails as quickly as possible, but there may not always be enough time to deal with your daily concerns, difficulties, or client issues. Endicott’s email management service provides a professional email agent who will assist you 24 hours a day, seven days a week. They will answer your primary problems and inquiries using a personalized response library.

IVR

Endicott’s customized IVR messages are a valuable asset to any business. IVR is an advanced and professional method of managing incoming calls. An IVR system may greet callers, route them to the appropriate department or person, answer questions, and do various other activities. Most significantly, the procedure is entirely automated, saving you time and money.

Intellisite

We are as concerned about your clients as you are! We would like to make our collaboration with you more accessible. Our web-based business management solution lets you follow our development, review our performance, and get in touch with us. Applications for Intellisite that are cloud-based may be accessible on desktop computers, laptops, and tablets. Therefore, you will have a lot less trouble handling customer service needs. We can communicate more effectively between your organization and our call center.

Live Chat

Integrating live chat services on your website is an excellent way to keep people interested. Live chat features may help you enhance online sales, answer client queries, and guide them through the buying process, whether you run an online business or provide a service.

Appointment Setting

Scheduling appointments might be somewhat distressing. Be sure to answer the phone respectfully and courteously to make your clients as comfortable as possible. That is difficult when you have a thousand things on your mind.

A meeting answering service will provide the same high level of service to everyone who arranges a meeting. We will arrange your appointments and make modifications or cancellations as needed. The Startel Appointment Scheduler manages everything (SAS). This new gadget is both valuable and easy to use.

Irving Call Center Answering Services

We provide a wide range of answering services. You can choose the ideal one for your requirements or combine them.

24/7 Live Answering

With this option, Endicott’s professional agents will provide 24/7 live answering services in your line of employment. In our service, we do not use robots or recordings. Our skilled operators will contact your clients as soon as possible. We return phone calls quickly, so your clients do not have to wait. We are available 24 hours a day, seven days a week. 

After Hours Answering

Running a business may give the impression that there are no breaks. You should take frequent breaks from your job. Even if no one answers the phone first thing in the morning, you will lose money. You are also unable to provide your services across many time zones. That is why you require an after-hours answering service. You may continue to handle orders and reply to client queries if unable to answer.

Your cash flow does not have to stop because your usual business hours have ended. Endicott is capable of keeping things going late at night. We are open 24 hours a day, seven days a week, including weekends and holidays. Your business will continue to operate while you are away!

Overflow Answering Service

If you receive several phone calls, you cannot accommodate every request. You risk financial repercussions if you don’t accede to every request. Most of your clients won’t ever get in touch with you again. Many individuals lack patience and do not want to wait.

The shifting demands of your business are well known to Endicott Call Centers. It’s hard to foresee when individuals may need your help. Once you outsource your overflow to Endicott, we’ll reduce the number of phone calls on busy days. Customers are unable to distinguish between a calm day and a high season. They will always get the same superior treatment!

Bilingual Call Center Representatives

About 50 million Americans are Spanish speakers. If your firm does not have multilingual personnel, you will lose a significant chunk of the market. Take advantage of the opportunity to overcome this language barrier and increase the size of your market. Endicott has bilingual agents who can successfully communicate with your Spanish-speaking clientele. They will see that these clients are handled similarly to your English-speaking customers. You will increase the marketability of your company and attract more satisfied clients! Your consumers will receive outstanding service from your firm, whether they speak English or Spanish, thanks to our call operators!

HIPAA-Compliant Medical Answering Service

If you operate in the healthcare field, you don’t want just any answering service assisting your patients. You must engage a professional, HIPAA-compliant medical answering service. Endicott Call Centers complies with all HIPAA requirements in full. We are familiar with the demands of our customers and the medical sector.

The staff at our call center respects the privacy of your consumers. Every call is treated with the highest consideration and care. Your customers will always feel comfortable speaking with us thanks to our courteous call operators.

When you work with Endicott, we may assist you in the following ways:

• Setting up appointments
• Taking messages and transferring calls to the appropriate departments.
• And even more!
  
  

Virtual Receptionist

Endicott offers more than picking up the phones. We can also work as your virtual receptionist! You essentially have your own receptionist, except that our office is far away. We will be in charge of overseeing daily operations.

You may employ a virtual receptionist if you don’t have time to take calls. We handle the time-consuming responsibilities that sap your mental and physical resources. Calls will be switched, messages will be taken, and appointments will be made by a virtual receptionist. Important matters will be handled by your trustworthy partner, freeing you up to focus on running your business.