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Answering Service in Jacksonville, FL
Endicott Call Centers is a call center services company that is completely United States-based. At each of our locations, you’ll find highly trained, friendly operators who are utilizing state-of-the-art technology to make your business run more smoothly.
Using our U.S. call center will cut the cost of running your business. Endicott always customizes our procedures based on your business’s guidelines and specific needs. We save you time and money, so you can invest in other areas of your organization.
Top-Rated Jacksonville Call Center Services For Your Business
Endicott Call Centers has experience working with businesses in a wide range of industries. Some of our past and current clients include:
- HVAC and plumbing maintenance companies
- Healthcare providers
- Property management companies
- Ecommerce businesses
- IT businesses
- Law firms
- Financial businesses
- Direct sales companies
No matter what industry you’re in, when you partner with us, each of your callers will get the same great customer service!
Endicott is More Than Just a Call Center
Endicott does more than just answer phones. We schedule appointments, help maintain your calendar, answer basic questions, take and fill orders, and more. We do so much yet are an extremely cost-effective solution. There are so many reasons to love working with Endicott Call Centers. Our professional team will make sure you always receive:
Your customers won’t have to wait long for us to pick up the phone. We respond to calls promptly. We also try to help your customers with whatever their problem is as quickly as we can.
If you choose our around-the-clock answering service option, we will truly be available to your customers all day long. This includes late-night hours, weekends, and even holidays. This helps keep your cash flow consistent and boosts your customer retention.
One of the most important aspects of choosing a call center is the behavior of the representatives. Endicott call agents prioritize having a positive, upbeat attitude for every customer. Customers like giving their business to organizations that have good, friendly customer service. Your customers will always get that with Endicott!
Endicott Call Center in Jacksonville Uses Latest Technology
Using the latest, best technology is one way we make sure we are adding value to your business. For example, Endicott utilizes the Startel Appointment Scheduler (SAS). This software is the most effective way for a call center to set all your appointments. Customers also have the option to book their appointments online.
As more customers call and book appointments through Endicott, you’ll be able to see your schedule change in real-time. The SAS automatically refreshes your calendar every 30 seconds! You and your team are always in the loop.
Customer Service Email Management
It’s important to respond quickly to incoming emails, but often, you just don’t have time to handle all the daily questions, inquiries, and customer concerns. With Endicott’s round-the-clock services, you can have a professional email management agent handling the stream of emails that you get every day. They’ll take care of all the basic questions and concerns based on a customized response library. Our email management services will free up your time to focus on core business tasks.
Interactive voice response is a professional, time-saving way to manage your incoming calls. With a well-thought-out IVR system, you can greet callers, route them to the correct person or department, answer their questions, and more. Best of all, it’s an automated system, so you save both time and money. Endicott’s customized IVR messages are a valuable asset to any business.
We care about our customers, just like you care about yours! To make it easier for us to partner with you, we offer a web-based business management solution that enables you to communicate, monitor, and evaluate our performance. Intellisite is a cloud-based solution that is accessible from computers, phones, and tablets. It streamlines communications between your office and our call center, making it easy to jointly manage your business’s customer service needs.
Integrating live chat features into your website is an excellent way to engage with customers. Whether you have an e-commerce shop or you’re a service provider, live chat features enable you to answer customer questions instantly, guide them through the shopping process, and improve your online sales efficiently and affordably.
Scheduling appointments can get extremely overwhelming. It’s important that your customers can rely on you to pick up the phone promptly and provide helpful upbeat service. That’s difficult when you’re juggling a thousand things.
With an answering service, everyone who books an appointment will get the same great customer experience. Our operators will book appointments, give appointment reminders, and cancel or reschedule appointments. We do all of this through the Startel Appointment Scheduler (SAS). This cutting-edge software is convenient and easy to use. You’ll love it!
Jacksonville Call Center Answering Services
We offer several types of answering services. Choose the one that’s right for your needs or combine them.
24/7 Live Answering
With this option, Endicott’s professional agents will provide 24/7 live answering services that are customized to the industry you work in. No robots or recordings here! Your customers will get to experience a real person-to-person connection with one of our trusted operators.
Our phone operators are professional. Because we answer calls quickly, your customers don’t stay on hold for a lengthy amount of time. We’re here around the clock. You can take a break, but your business won’t!
After Hours Answering
When you own a business, it might seem like the work never ends. At some point, you have to take a break. But if someone’s not there to answer the phones late at night and early in the morning, you’ll lose business. You’ll also miss out on expanding your services to other time zones. That’s why you need an after-hours answering service that can keep processing orders and answering customer questions when you can’t.
Just because your regular business hours are over doesn’t mean your cash flow has to stop. Endicott can keep things moving no matter what day or time it is. We work all hours of the day, as well as on weekends and holidays. You can take a break, but your business will keep moving toward your goals!
Overflow Answering Service
When you process a large volume of phone calls, you don’t have the time to attend to each one personally. But if you’re not answering every call, you’re losing business. Most customers won’t try to call you back. Many people don’t have the time to stay on hold.
Endicott Call Centers understands that your business fluctuates. It’s hard to predict when people will be needing you. When you outsource your overflow to Endicott, we’ll relieve the burden of phone calls on busy days. Whether you’re having a slow day or the busiest of the year, your customers won’t be able to tell a difference. They will always experience the same great level of service!
Bilingual Call Representatives
There are nearly 50 million Spanish speakers in the U.S. alone. If you don’t have bilingual employees, you’re missing out on a major demographic. Don’t miss out on the opportunity to gain customers by breaking through this language barrier.
Endicott has bilingual agents who can effortlessly communicate with your Spanish-speaking customers. They’ll make sure these customers are given the same caring customer service that your English-speaking customers experience. You’ll extend your reach as a business and gain new satisfied customers! Whether your customers speak English or Spanish, they will experience high-quality service from your business thanks to our call representatives!
HIPAA-Compliant Medical Answering Service
If you operate in the healthcare fields, you don’t want just any answering service helping out your customers. You must have a professional, HIPAA-compliant medical answering service. Endicott Call Centers is completely HIPAA compliant. We have extensive knowledge of the medical industry and the unique needs of those customers.
Our call agents prioritize your customers’ privacy. We handle every call with the utmost care and compassion. Your customers will always feel comfortable speaking with our respectful call representatives. When you partner with Endicott, we can help by:
- Scheduling appointments
- Taking messages
- Directing calls to the appropriate departments
- And more!
Endicott offers more than just picking up the phones. We can also work as your virtual receptionist! It’s just like having your own receptionist, but we work remotely. We’ll handle the day-to-day tasks that you’re prone to procrastinating.
When you’re short on time, outsourcing your phone answering to a virtual receptionist can be a life-saver for your business. We handle the mundane tasks that take up your precious time and brain space. This could include taking messages, booking appointments, and transferring calls. You’ll be able to shift your focus to bigger problems knowing that each customer’s call is being handled by a friendly cooperator.