The Rosedale office of Signius and Towson office of Signius joined the Endicott call center companies. These two offices brought with them over 50 years of combined services and relationships in the local communities and surrounding states as well as services in many states across the US. The management team and staff lead the service to the new goals set for them with the new technology and renovated operations.

Endicott Call Centers is the premier answering service in Maryland. Our expert call center services allow you to leave many customer service obligations to us so you can focus on other tasks. We employ a team of highly experienced and trained professionals who represent your brand with the utmost enthusiasm and professionalism. We’ll answer calls, make calls, and provide numerous other customer service tasks on your behalf, saving your business time and money.

The following are a few of the most popular call center services we provide:

• Answering services:

  Our professional phone operators will monitor your phones 24/7 and provide the best possible customer experience. Our 100% U.S.-based representatives are responsive, understanding, and determined to find the best outcomes for you and your customers.

• Live chat:

  Live chat is a valuable customer support service. Our agents will monitor your online chat service 24/7 with real-time insights and support. We’ll provide helpful advice to customer inquiries and use custom, preapproved scripts to answer your customers’ frequently asked questions. Our live chat services can improve your company’s customer loyalty and convert website visits into sales.

• Customer care and retention:

  Our knowledgeable agents are determined to increase customer retention and help your business succeed. Through our customer care and retention services, we provide thorough and prompt complaint resolution with your best interests in mind. Our representatives will communicate with your customers through numerous channels, including email, phone, text message, web forms, and more. Endicott Call Centers also provides peace of mind by offering the ability to monitor and evaluate our agents.

At Endicott Call Centers, we provide an elevated customer experience for your customers through high-tech strategies and our decades of expertise. Let us handle the time-consuming and tedious customer service tasks so you can focus on other areas of your business.