New Jersey Call Center Services

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Endicott Call Centers is New Jersey’s trusted source for comprehensive call center services. We combine more than 50 years of experience and the latest technologies to handle your company’s inbound and outbound call center needs. Outsourcing to our local call center takes the pressure off you and your team, so you can be more productive.

Our skilled, professional agents are experts in contact center services. We answer phones, make calls, and provide customer service in an enthusiastic and professional manner that represents your brand exactly as you want it to be seen. We work on behalf of your company and always have your best interest in mind.

In-house answering services cost your business valuable time and money. Endicott Call Centers helps you cut costs, allowing you to invest in other areas. The following are a few of the services we offer:

  • Answering services: Our 24/7 bilingual answering service allows us to provide the highest level of customer service for your customers. Endicott Call Center agents are understanding, knowledgeable, and responsive. It’s our mission to ensure your customers feel valued while always looking out for your best interests.
  • Live chat: A live chat feature on your website helps streamline customer care processes, increase average order sizes, and reduce shopping cart abandonment. In addition to traditional live chat outsourcing, we also offer fully HIPAA-compliant chat technology to ensure secure messaging. Our services can protect against data breaches while efficiently serving your customers through the convenience of text messaging.
  • Customer care and retention: Quality customer service maintains customer relationships and encourages your customers to stick around long-term. Our customer care and retention services provide the highest level of customer support and communication. We use time-tested strategies to resolve complaints, answer questions, and keep your customers engaged for future purchases.

How Do You Improve on Excellence?

Combine the Power of Corridor and Endicott Comm!

Endicott Call Centers has now combined with Corridor Medical Answering Services, Central Voice Answering Services, and several other companies to provide the best possible call center services for our customers. As a valued client, you’ll gain access to the many high-quality services Corridor has long provided, including English-Spanish bilingual contact center services and HIPPA-compliant medical answering services.

You’ll notice numerous additional benefits from this recent change, such as access to Corridor’s Central Management Console. This service allows you to update on-call schedules online at any time. Endicott will also be able to meet a higher demand for incoming and outgoing calls. We can continue providing our top-quality inbound and outbound call center services as your company grows from a small business into a global enterprise.