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Raleigh Call Center
Endicott Call Centers is an entirely American-based provider of call center services. At each of our sites, you’ll find highly skilled, hospitable employees who are leveraging cutting-edge technology to improve the efficiency of your organization.
Utilizing our American call center will lower your company’s operating expenses. Endicott always adapts our processes to your company’s policies and unique requirements. We help you save time and money so you can allocate it to improving other aspects of your business.
Top-Rated Raleigh Call Center Services For Your Business
Endicott Call Centers has experience working with businesses in a wide range of industries. Some of our past and current clients include:
- HVAC and plumbing maintenance companies
- Healthcare providers
- Property management companies
- Ecommerce businesses
- IT businesses
- Law firms
- Financial businesses
- Direct sales companies
When you partner with us, no matter what industry you’re in, each of your callers will receive the same great customer service!
Endicott is More Than Just a Call Center
Endicott is responsible for more than just answering phones. We schedule appointments, assist with calendar maintenance, answer basic questions, take and fill orders, and more. We do so much while remaining a very cost-effective solution. There are numerous reasons why Endicott Call Centers is a great place to work. Our professional team will always ensure that you receive:
Customers will not have to wait long for us to answer the phone. We respond quickly to phone calls. We also make every effort to assist your customers with whatever issue they are experiencing as soon as possible.
If you select our round-the-clock answering service, we will be available to your customers all day. Late-night hours, weekends, and even holidays are all included. This helps to maintain a consistent cash flow and increases customer retention.
The behavior of the representatives is one of the most important aspects to consider when selecting a call center. Endicott call center representatives prioritize having a positive, upbeat attitude for each customer. Customers prefer to do business with companies that provide excellent, friendly customer service. Endicott will always provide that for your customers!
Endicott Call Center in Raleigh Uses Latest Technology
Using cutting-edge technology is one way we ensure we add value to your company. Endicott, for example, makes use of the Startel Appointment Scheduler (SAS). This software is the most efficient way for a call center to schedule all of your appointments. Customers can also schedule their appointments online.
You’ll be able to see your schedule change in real-time as more customers call and book appointments through Endicott. Every 30 seconds, the SAS automatically refreshes your calendar! You and your team are always kept up to date.
Customer Service Email Management
It’s critical to respond quickly to incoming emails, but you don’t always have time to handle all of the daily questions, inquiries, and customer concerns. With Endicott’s 24-hour email management services, you can have a professional email management agent handle the flood of emails you receive every day. They’ll handle all of your basic questions and concerns using a customized response library. Our email management services will free up your time to focus on core business tasks.
IVR is a professional and time-saving way to manage incoming calls. You can greet callers, route them to the appropriate person or department, answer their questions, and more with a well-planned IVR system. Most importantly, because it is an automated system, you save both time and money. Endicott’s customized IVR messages are a valuable asset to any business.
We care about our customers, just like you care about yours! To make it easier for us to partner with you, we offer a web-based business management solution that enables you to communicate, monitor, and evaluate our performance. Intellisite is a cloud-based service that can be accessed from computers, smartphones, and tablets. It simplifies communication between your office and our call center, making it simple to manage your company’s customer service needs jointly.
Integrating live chat features into your website is an excellent way to engage with customers. Whether you own an e-commerce store or provide a service, live chat features allow you to answer customer questions instantly, guide them through the shopping process, and increase your online sales efficiently and affordably.
Scheduling appointments can get extremely overwhelming. It’s critical that your customers can count on you to answer the phone quickly and cheerfully. When you’re juggling a thousand things, that’s difficult.
Everyone who books an appointment through an answering service will have the same excellent customer service experience. Our operators will book appointments, remind you of them, and cancel or reschedule them. We accomplish all of this using the Startel Appointment Scheduler (SAS). This cutting-edge software is simple and convenient to use. You’ll enjoy it!
Raleigh Call Center Answering Services
We offer several types of answering services. Choose the one that’s right for your needs or combine them.
24/7 Live Answering
With this option, Endicott’s professional agents will provide 24/7 live answering services that are customized to the industry you work in. There are no robots or recordings here! Your customers will have the opportunity to speak with one of our trusted operators in person.
Our phone operators are courteous and professional. Because we answer calls quickly, your customers are not kept on hold for long periods of time. We’re available 24 hours a day, seven days a week. You can take a break, but your company will not!
After Hours Answering
When you own a business, it may appear that the work never stops. You must take a break at some point. However, if no one answers the phone late at night or early in the morning, you will lose business. You’ll also miss out on the opportunity to expand your services to other time zones. That’s why you need an after-hours answering service that can keep processing orders and answering customer questions when you can’t.
Even if your regular business hours have ended, your cash flow does not have to come to a halt. Endicott can keep things moving regardless of the day or time. We work around the clock, as well as on weekends and holidays. You can take a break, but your company will keep moving forward!
Overflow Answering Service
When you handle a high volume of phone calls, you don’t have time to personally respond to each one. However, if you do not answer every call, you will lose business. Most customers will not attempt to contact you again. Many people do not have the time to wait.
Endicott Call Centers understands that your company’s needs change. It’s difficult to predict when people will require your assistance. When you outsource your overflow to Endicott, we’ll relieve the burden of phone calls on busy days. Whether you’re having a slow day or the busiest of the year, your customers won’t be able to tell a difference. They will always experience the same great level of service!
Bilingual Call Representatives
In the United States alone, there are nearly 50 million Spanish speakers. You’re missing out on a significant demographic if you don’t have bilingual employees. Don’t pass up the chance to gain customers by breaking down this language barrier.
Endicott has bilingual agents who can effortlessly communicate with your Spanish-speaking customers. They will ensure that these customers receive the same attentive service as your English-speaking customers. You’ll broaden your company’s reach and gain new satisfied customers! Your customers will receive high-quality service from your company, whether they speak English or Spanish, thanks to our call representatives!
HIPAA-Compliant Medical Answering Service
If you operate in the healthcare field, you don’t want just any answering service helping out your customers. You must have a professional, HIPAA-compliant medical answering service. Endicott Call Centers complies with all HIPAA regulations. We have extensive knowledge of the medical industry as well as the specific needs of our customers.
Our call center representatives put your customers’ privacy first. We handle every call with the utmost care and compassion. Our courteous call representatives will always make your customers feel at ease. When you partner with Endicott, we can help by:
- Scheduling appointments
- Taking messages
- Directing calls to the appropriate departments
- And more!
Endicott offers more than just picking up the phones. We can also work as your virtual receptionist! It’s the same as having your own receptionist, except we work remotely. We’ll handle the day-to-day tasks that you tend to put off.
Outsourcing your phone answering to a virtual receptionist can be a lifesaver for your business when you’re short on time. We handle the mundane tasks that consume your valuable time and mental space. Taking messages, scheduling appointments, and transferring calls are all examples of what this could entail. You’ll be able to shift your focus to your business while our helpful cooperator will handle important issues.