Don’t Believe Everything You’ve Heard About Outsourcing
Outsourcing is a negative word to some people. This is likely because of what they’ve heard in the news media, an outlet quick to criticize outsourcing as an affront to the US economy and the country. They wrongly present with a critical tone, and most people who don’t understand outsourcing are quick to dismiss it without knowing the facts.
Here are four realities about outsourcing and the great service benefit it provides to companies and their customers:
- Outsourcing Is Not Offshoring: First, we must dispel the myth that this is the same as offshoring. It is not. To offshore a service or process means to send it to another country, that is, to go offshore. Although some outsourcing may go offshore, the reality is that most outsourcing by United States-based organizations is for other companies within the United States.
When people talk about their dislike for these practices, they’re referring to offshoring. They’re frustrated when customer service representatives cannot fluently understand their needs, or respond in a manner that represents a clear understanding of their need.” It’s important not to confuse the two because outsourcing offers many outstanding outcomes.
- Outsourcing Reduces Expenses: In general, outsourcing is a wise business decision to lower costs. Though not the case in every situation, smart outsourcing to the right service partner will produce a cost reduction. This happens because the outsourcer specializes in the service they provide, whereas for a business that activity is but one of many elements they must master and excel at.
Very few companies can approach the level of efficiency that an accomplished outsourcer can achieve. An outsourcer’s increased efficiency results in lower costs to their clients.
- Outsourcing Improves Quality: Not only does outsourcing reduce a company’s expenses, it can also improve the quality of service provided. Whether it’s a product manufactured or a service provided, outsourcers are the experts in handling that activity. Just as they can do their work more efficiently than most businesses could handle it in-house, they can also do it better and offer a higher level of quality.
This isn’t to imply a company’s own employees don’t provide quality. Instead, it’s a nod to the high level of expertise and professionalism that today’s leading-edge outsourcers’ offer. When you pick the right outsourcer, you not only have the potential to save money but to enhance the level of service delivered to your customers.
- Answering Services Are Outsourcing Experts: What you may not know is, by definition, answering services are outsourcers. And answering services have been providing outsourcing services to businesses, professionals, and individuals for many decades. In fact, the origin of the answering service industry traces its beginnings back to the 1920s and 30s. That’s ninety years of providing answering service outsourcing excellence.
Many things have changed since the inception of answering services, and the answering service outsourcing industry continues to grow, adapt to meet the changing expectations of its clients, and thrive in today’s business climate, one that so desperately needs its services.
Answering services are the quintessential outsourcing provider. Today’s innovative answering services do much more than answer the phone and take a short message. A professional outsource answering service can meet almost any telephone communication need you have.
With offices across the United States and decades of experience, Endicott Communications is poised to help you enhance your communications with your customers and callers. Click here to learn more.