Call center technology is rapidly changing. As many call centers work to add new ideas and methods to impress their clients and serve the customers
When you are setting up your call center operations, you should consider adding bilingual support to the mix. Many companies avoid doing this because they
An answering service is one of the best ways to streamline the workflow in your office. With one of these services, your customers will still
Successful businesses have found they need to adapt to the digital lifestyle that their customers are embracing. One of the ways that companies can do
Many companies make the mistake of assuming missed calls are not a big deal to their business. You may not like finding out that calls
Covid-19 has changed much of what the world sees as normal. With many people having to stay home to take care of kids out of
If your business is considering multilingual customer service, you likely understand some of the obvious benefits it brings to your customer. This type of customer
Despite all the impacts that have been causing business problems during the COVID-19 crisis, call centers are still essential for booming businesses amidst the pandemic.
Companies today have been forced to move to more digital means since the beginning of the year due to the current COVID-19 pandemic. This ordeal
Most customers’ and clients’ first contact with any business is a simple telephone call. When you are on a call representing your business, it is
