Many companies are already taking advantage of virtual receptionists’ benefits. Not only is this more cost-effective for the company as a whole, but the level of customer service is not at all compromised. A virtual agent can be as good as or even better than an in-house receptionist. Here are five benefits of hiring a virtual receptionist.
First impressions are everything!
By hiring a virtual receptionist, you can be sure that a great first impression is what every caller will receive. Your business could offer the highest grade product at the lowest rate, but the customer’s interaction with the company would determine whether they use your services.
No one likes an automated service!
With technology still on the rise, customers prefer speaking to a live agent versus an automated system every time! Using virtual receptionists, callers will speak to a live agent every time they call: no buttons to push and no need to wait. Someone will always be available!
Only take calls you need to take!
A virtual receptionist will screen incoming calls, schedule appointments and callbacks per your instructions, and even forward to voicemail or directly to you if you prefer!
Increase your productivity!
Another benefit of a virtual receptionist—is no need for you to take every single call now. You can focus on carrying on with your work while having peace of mind in knowing that a virtual receptionist professionally handles your calls.
Extend your availability!
Your typical office hours are more flexible when you have a virtual receptionist. Our agents are happy to provide answering services on days or nights, holidays, and weekends.
Get Your Virtual Receptionist With Endicott Call Centers!
Your virtual receptionist will handle tasks that a regular call center operator couldn’t do. With seamless integration between your office and your outsourced virtual receptionist, you won’t have to worry about losing business because of language differences. Available 24/7, 365 days of the year, our reliable outsourced receptionists are here to make your customers happy and help your business run more smoothly! Request your quote today!