Customer Care & Retention Outsourcing Company

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Customer Care And Retention

Growing a business requires more than just gaining new customers. You also need to maintain existing customer relationships for the long haul. That means you have to stay ahead of the competition and treat your customers with the utmost care. If you need help creating a positive relationship with your current customers, Endicott Call Center’s customer care and retention services are for you. We can foster quality communication and customer support that will keep your customers coming back.

Whether it’s through phone, email, web forms, live chat, or text message, we can provide excellent customer service and retention strategies for your business. Just as poor or non-existent customer support will harm your business, high-quality and proactive customer support will support long-term relationships and attract new customers to your brand.

Customer Care and Retention

How Our Customer Care and Retention Services Can Help You

With our customer care and retention services, you’ll get the following benefits for your customers:

  • Friendly, helpful, knowledgeable agents
  • Quick and thorough complaint resolution
  • Several channels of communication, including phone, email, web forms, text messages, and live chat
  • Toll-free calls
  • Bilingual operators

At the same time, your business will gain these valuable benefits:

  • Professional call center agents with your best interests in mind
  • Helpful data from customer satisfaction surveys
  • Support for your customer rewards programs or loyalty clubs
  • Easy-to-use software that delivers data to your fingertips
  • Constantly-updated customer interaction data with satisfaction and dissatisfaction insights
  • The ability to monitor, track, and evaluate our call center agents

We focus on supporting your customers so that we can help your business thrive. We’ll handle the day-to-day customer communication so that you can focus on managing your business. Our high-tech strategies will optimize your customer relationships and enable you to retain customers for the long haul.

Contact Endicott today at (800) 947-3227 to find out how we can support your company with our customer retention and customer care call center services.


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Frequently Asked Questions

Are Endicott’s services available 24 hours a day, 7 days per week?

Absolutely — we provide customer retention services around the clock, all year long. This even includes holidays and times outside of regular business hours.


Can Endicott provide answering services tailored to my industry?

We serve a wide range of customers across multiple industries. This means we have a deep understanding of what these businesses need from their call centers. We know not every sector’s needs are the same, and we work closely with you to customize our offerings to make sure all of yours are met. With more than 50 years of experience in customer communications services, you can count on us to deliver the capabilities that are right for you.


Is outsourcing customer care more cost-effective?

Choosing customer care outsourcing services through Endicott Call Centers is the most cost-effective way to provide your customers with the best experience. We do more than just answer phones — our experts also help take and fill orders, answer basic questions, maintain your calendar and schedule appointments. As a full-service customer retention call center, we provide you with everything you need from a single provider. You won’t have to worry about using your own time and resources to handle all your customer care and retention all by yourself.