Often referred to as BH because of our Binghamton, NY location, Atlantic Communications has built its reputation for excellence by providing our clients with accurate, speedy, and consistent customer support and communication services. Our staff handles each call with courtesy and professionalism. Atlantic is part of the community and goes the extra mile to serve each client.

Atlantic Communications saves your business time and money by serving as your local call center in New York. Our U.S.-based phone operators are highly experienced in assisting customers and ensuring their satisfaction. We also have bilingual agents for companies working frequently with non-English speakers.

The following are several services we provide to help your business operate smoothly.

• Answering services: Our customizable answering service in New York provides the highest level of customer service. Endicott Call Centers representatives are courteous, upbeat, and knowledgeable. We offer adaptable scripts and packages, so our agents properly portray your desired brand identity. 

Live answering services are available 24/7. You won’t have to worry about recordings or robots upsetting your valued customers.

• Live chat: Live chat is a popular method for companies to communicate with their clients. We’ll quickly implement our live chat support into your existing website, so we can start serving your customers right away. Our experienced agents will provide immediate answers to your customers’ questions 24 hours a day, seven days a week, and 365 days a year. We’ll even adjust our services to suit your needs by providing support and upselling services.

• Increase customer retention: Your customers are essential to your company’s success over time. Our customer retention services include quick, thorough, and kind complaint resolution. You can also evaluate and monitor our call center agents to make sure we reach and exceed your expectations. Rest assured that we always have your company’s best interest in mind.

In business since 2000, Atlantic offers a wealth of experience to contribute to the Endicott family of companies. Our clients are from a variety of industries, including medical universities, hospitals, physician practices, property management, security services, skilled trades, and funeral management. Atlantic brings a wealth of knowledge and experience that includes effective agent training and development, appropriate alignment with our clients’ culture, and proven processes for servicing their customer base.

Atlantic Communications is HIPAA compliant our agents are certified at time of hire and re-certified annually.