Case Studies

Problem The beverage vending company receives many calls from customers during business hours and after business hours. A majority of their call traffic are from

Problem The HVAC company receives many calls from customers during business hours and after business hours. Customer calls can be emergencies or non-emergency calls. The

Problem Residential and commercial HVAC company needed a contact center to field incoming calls for service and maintenance requests. HVAC company was getting too many

Problem A podiatrist with limited office hours needed to outsource appointment scheduling and be able to handle after-hours emergency dispatch for patients. Search for a

Problem Large hospital and healthcare system has dozens of locations across the US. With so many different hospitals, specialty, and primary care offices, the hospital

Problem The property management company takes pride in offering residents safe and clean apartment homes with attentive maintenance services. The property management company needed an

Problem The property management company did not have a way for residents to effectively reach maintenance for emergencies after hours. The company required an answering

Problem A company that handles tenant calls from several rental properties across the US needed additional assistance. Tenant calls include after-hours standard office calls, maintenance

Problem A dentist needed an answering service to take calls and messages outside of business hours. Patients often need help with dental emergencies outside of

Problem A dental goods company for consumers that produces and sells a mouth rinse used to treat halitosis and bad breath needed assistance in managing

Problem An agency contacted Endicott requesting help with communicating with their clients. The agency provides behavioral health, residential services, and primary health care coordination for

Problem – Needing a Quality Answering Service A retail company specializing in ‘As Seen on Tv’ products and other household items contacted Endicott which needed

Problem When a pool company was dissatisfied with their prior answering service provider and wanted fast answering times for incoming calls, a fresh service solution

Quality of Service Problem When a large manager of sixteen unique properties wanted quick response times for incoming emergencies, an answering service with the ability to