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Menu
  • Who We Are
    • About Us
    • Client Testimonials
    • FAQ
    • Locations
      • Florida
      • New York
  • What We Do
    • Answering Services
      • Dispatch Answering Services
      • 24/7 Live Answering Service
      • After Hours Answering
      • Overflow
      • Bilingual
      • Medical Answering Service
      • Virtual Receptionist
    • Call Center Services
      • Customer Care And Retention
      • Customer Satisfaction And Research
      • Direct Response
      • Disaster Backup
      • Help Desk
      • Hotlines
      • Fulfillment / Order Taking
    • Our Technology
      • Appointment Setting
      • Startel Portal
      • Email Management
      • Live Chat
      • IVR (Interactive Voice Response)
      • Secure Text Messaging (HIPAA)
  • Industries
    • HVAC, Plumbing Installation, and Maintenance Answering Service
    • Commercial and Residential Maintenance Answering Services
    • Dental Practices and Scheduling Services
    • Emergency Medical Dispatch
    • Funeral Homes
    • Home Care and Hospice
    • Landscaping
    • Legal Offices
    • Medical Answering Service
    • Property Management
    • Real Estate
    • Veterinary Answering Service
  • Blog
    • Blog
    • Case Studies
      • See All
      • Property Management
      • Pool Company
      • Retail
      • Restaurant
      • Dental Company
      • Behavioral Health Service
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Case Studies

(800) 947-3227
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Case Study

ENDICOTT HELPS BEVERAGE VENDING COMPANY WITH SERVICE AND OVERFLOW CALLS

Problem The beverage vending company receives many calls from customers during business hours and after business hours. A majority of their call traffic are from

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December 14, 2021
Case Study

HVAC Company Needed Answering Service to Screen All Customer Calls After Business Hours

Problem The HVAC company receives many calls from customers during business hours and after business hours. Customer calls can be emergencies or non-emergency calls. The

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September 27, 2021
Case Study

HVAC Company Required Answering Service to take Incoming Calls for Service and Maintenance Requests

Problem Residential and commercial HVAC company needed a contact center to field incoming calls for service and maintenance requests. HVAC company was getting too many

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September 27, 2021
Case Study

Podiatrist Needed to Outsource After-Hours Emergency Dispatch and Appointment Scheduling

Problem A podiatrist with limited office hours needed to outsource appointment scheduling and be able to handle after-hours emergency dispatch for patients. Search for a

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September 27, 2021
Case Study

Healthcare Provider Required Answering Service for Call Screening and Patient Information Intake

Problem Large hospital and healthcare system has dozens of locations across the US. With so many different hospitals, specialty, and primary care offices, the hospital

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September 27, 2021
Case Study

California Property Management Company Needed Answering Service for After-Hours Maintenance Emergencies

Problem The property management company takes pride in offering residents safe and clean apartment homes with attentive maintenance services. The property management company needed an

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September 27, 2021
Case Study

Property Management Company Required Answering Company to Take After-Hours Resident Maintenance Emergency Calls

Problem The property management company did not have a way for residents to effectively reach maintenance for emergencies after hours. The company required an answering

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September 27, 2021
Case Study

Rental Property Answering Service Needed to Outsource Calls for Additional Screening

Problem A company that handles tenant calls from several rental properties across the US needed additional assistance. Tenant calls include after-hours standard office calls, maintenance

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August 5, 2021
Case Study

Dentist Required After-Hours Answering Service

Problem A dentist needed an answering service to take calls and messages outside of business hours. Patients often need help with dental emergencies outside of

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August 5, 2021
Dental Call Center Services
Case Study

Resolution for a Consumer Dental Company For Incoming Calls & Orders

Problem A dental goods company for consumers that produces and sells a mouth rinse used to treat halitosis and bad breath needed assistance in managing

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July 17, 2020
Brain and Mental Health Icons
Case Study

Behavioral Health Service Needed Assistance With Communicating With Clients

Problem An agency contacted Endicott requesting help with communicating with their clients. The agency provides behavioral health, residential services, and primary health care coordination for

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July 17, 2020
graphic of endicott helping companies with order assistance
Case Study

Retail Company Needs Assistance With Order Placement & Management

Problem – Needing a Quality Answering Service A retail company specializing in ‘As Seen on Tv’ products and other household items contacted Endicott which needed

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June 3, 2020
beautiful pool in backyard of house with bamboo fencing
Case Study

Endicott Supports Pool Company by Eliminating Long Wait Times

Problem When a pool company was dissatisfied with their prior answering service provider and wanted fast answering times for incoming calls, a fresh service solution

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March 18, 2020
Large home in good neighborhood with clear skies
Case Study

Endicott Helps Property Management Company Improve Quality of Service

Quality of Service Problem When a large manager of sixteen unique properties wanted quick response times for incoming emergencies, an answering service with the ability to

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March 18, 2020

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Learn more about our full array of inbound CONTACT CENTER SERVICES to match your business needs. Endicott can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your inbound call center outsourcing and be an extension of your brand!
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  • Extending the reach and effectiveness of your customer outreach programs

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