The property management company takes pride in offering residents safe and clean apartment homes with attentive maintenance services. The property management company needed an answering service that could take emergency maintenance requests from residents during after-hours and weekends.
Search for a Solution
The property management company reached out to Endicott to set up after-hours calls answering for residents who ran into maintenance emergencies during nights and weekends when normal maintenance hours had passed.
Resident emergencies often occur after normal business hours, so an after-hours answering service could effectively streamline messages to on-call personnel.
Endicott answers resident calls during after hours and weekends when normal maintenance business hours have ended. The calls are screened for emergencies, and Endicott then dispatches on-call personnel to resident apartments to handle emergencies quickly.
Results and Benefits
The company has a service that handles after-hours emergencies. This keeps residents safe and happy in their apartment homes. It also ensures maintenance can be dispatched quickly to emergencies as soon as residents call and report them. This can potentially save the property management company money.