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Call Center Technology – 2021 and Beyond
Call center technology is rapidly changing. As many call centers work to add new ideas and methods to impress their clients and serve the customers
Steve Hensley February 25, 2021
Call center technology is rapidly changing. As many call centers work to add new ideas and methods to impress their clients and serve the customers
For many companies, a call center can provide them with the best way to help their customers while minimizing the workload for them and their
When you are setting up your call center operations, you should consider adding bilingual support to the mix. Many companies avoid doing this because they
An answering service is one of the best ways to streamline the workflow in your office. With one of these services, your customers will still
Many companies are looking for ways to increase customer satisfaction and decrease costs at the same time. While customer service is an integral part of
Successful businesses have found they need to adapt to the digital lifestyle that their customers are embracing. One of the ways that companies can do
As a small business, you may assume that a call center is not for you. But one of the biggest challenges to your small business
Many companies make the mistake of assuming missed calls are not a big deal to their business. You may not like finding out that calls
Many companies rely on call centers to help field inbound calls and execute the right outbound strategy that is friendly and handle all customer communication
Covid-19 has changed much of what the world sees as normal. With many people having to stay home to take care of kids out of
If your business is considering multilingual customer service, you likely understand some of the obvious benefits it brings to your customer. This type of customer
Any time you consider growing your business, there are a lot of things to consider. Changing your website is an important step. Your website is
A virtual assistant can be a great asset to any busy real estate agent. Agents need to be available to their clients many hours of
Virtual assistants and answering services both provide exceptional service to your business. The one you choose will depend on the style of support that best
Every business owner has heard that excellent customer service is the driving force to help you grow your business. The downside to this is that
Despite all the impacts that have been causing business problems during the COVID-19 crisis, call centers are still essential for booming businesses amidst the pandemic.
Companies today have been forced to move to more digital means since the beginning of the year due to the current COVID-19 pandemic. This ordeal
Pager technology took the US by storm in the 1980s as an effective way of communicating with someone who was away from their home or
Most customers’ and clients’ first contact with any business is a simple telephone call. When you are on a call representing your business, it is
Live chat service is a powerful customer service tool that has gained popularity over the last several years. Live chat, sometimes called web chat, provides
Everyone in the medical industry has heard of the Health Insurance Portability and Accountability Act, commonly referred to as HIPAA, and its extensive requirements and
Now that businesses are getting back to work and society is slowly starting to learn the ‘new normal’ in a world dealing with the COVID-19
Whenever you are shopping for business services, one of the main criteria you will be considering is cost. How much a company spends on services
Many businesses rely on voicemail to receive calls outside of business hours. While this technology has been around for many years and is in use
A great customer service department starts with highly-skilled customer service agents. When a person is working in customer service, they have to have a variety
Running a legal practice is a complex and ever-changing task that sees all staff multitask and manage multiple roles. As businesses seek to reduce stress
Running a business requires a lot of work, and often there is more work than hands. However, hiring new employees is expensive, and the process
We are well into the largest ‘work from home’ experiment that has ever been done. With most companies now having at least part of their
Communication is critical for any business, and it becomes increasingly harder with situations like the current COVID-19 pandemic. Being able to reach your customers and
Working from home can be fantastic for some people, while others may struggle. Moving from an often rigidly- structured working model on-site to a work
When you are looking for a partner for your business, it is essential that you find someone who is going to provide the services you
At Endicott Call Centers, we utilize a customer-centric approach towards our clients to ensure a high-quality and stress-free partnership. However, what does ‘customer-centric’ mean for
As we continue to work through the current market turmoil and economic uncertainty, the need for change is evident. The ‘old way’ doesn’t work with
There is no doubt that the COVID-19 Pandemic and the ensuing quarantine will have significant effects on our day to day lives even after everything
There is no doubt that the COVID 19 pandemic has changed the lives of people living in the United States and around the world. With
Struggling with having enough staff on hand can make it hard to efficiently respond to all the customers who are trying to contact you. This
Endicott Call Centers is the perfect partner to help support your organization or small business. Endicott has decades of experience in the call center business
When it comes to running your business during the COVID-19 Pandemic, there are many obstacles to overcome. Luckily, Endicott Call Centers is here to help
A call center can be an important partner in growing any medical practice. Your business produces on the satisfaction of your customers and your ability
When you are looking into adding customer service options to your business, one that you should consider is live chat services like those offered by
As your business grows, so does your workload this is where outsourcing comes in. Your employees will eventually need to expand to handle the extra
When it comes time to finding the right call center, one of the factors to consider is cost. For any business, cost analysis of any
History repeats itself. Risk Management proves to be of great importance. In more recent years, we’ve had the SARS Epidemic of 2002-2004, H1N1 Influenza Pandemic
During these uncertain times, we all have experienced the impact of the COVID-19 pandemic in every aspect of our lives. As we continue to monitor
No matter where you go today, AI ( artificial intelligence) is involved in our lives. From in-home devices such as Alexa and Cortona to smart
Call center agents are paired with the task of communicating with a wide variety of people with various personalities and unique needs. Training our call
At Endicott, we are keenly aware of the potential impact of the coronavirus (COVID-19) and are taking steps to provide for the continuity of our
Businesses are finding more and more need to pay attention to and listen to their client’s needs and wants. The best way for Endicott Call
Natural disasters are something that can be difficult to prepare for as they are unpredictable and often, hard to scale-up for. From hurricanes to tornadoes
People are a company’s most expensive and critical investment. And, putting people first can help inspire and attract even better talent as well as create
Call centers are the main point of contact between your business and your buyers. An effective call center can generate sales, acquire new business, educate customers, and
Disasters strike. Emergencies happen. And, when answering the phone and handling a call with efficiency can mean life or death, Endicott is a trained, effective
More than 21 percent of Americans speak a language other than English according to the Census Bureau. Bilingual services can increase satisfaction and business growth. It is essential for the
Investing in great customer service is the key to long-term success. However, one of the big questions is, what constitutes great customer service? Here are
For many businesses, there is no question, using a professional answering service (call answering, live chat, or both), it helps their overall growth strategy and
With so many choices it’s hard to decide what services your company may want to offer. Often, it’s difficult to figure out the terminology. Omni
Because of advances in technology, call centers can utilize artificial intelligence not only for metrics (call time, first call resolution, customer surveys), but to determine
For a lot of businesses, call centers are their primary form of contact and customer service. Agents are expected to answer each call cheerfully and
Virtual assistants have become more commonplace over the last several years due to technological advances. Improvements such as high-speed Internet and document sharing have made
Like all healthcare entities, call centers are also governed by HIPAA-compliant rules. Since agents access each caller’s personal information, these rules apply every time a
Why Choose Endicott As Your Answering Service? Our Unique Differentiators. With dozens of outsourced inbound call centers available, finding the best fit for your company
For legal practices, lead generation is one of the effective ways of obtaining new customers. As a law firm owner, you will reduce your workload
Every business should consider enlisting the services of a small business answering service. Medical firms, such as doctor’s offices need to understand the importance of
If you have a small business, then you need to use the best strategies available to you to get the most out of your market.
Pop quiz alert: Who is a customer, huh? The answer, wait for it…everyone is a customer. Yes, ladies and gentlemen, boys and girls, we are
Dental offices without a dental answering service are at a distinct disadvantage. Even during normal working hours, you can be losing emergency calls by new
When it comes to running a business, there’s only so much you can do in 24 hours. If you are a business owner who is
During certain times of the day, calls pour in nonstop. The caller has to worry about when it’s the right or wrong time to call.
Did you know that acquiring new customers can cost seven times as much money as retaining the existing ones? That statistic shows the importance of
If you run a small business or medical practice, then you need to be able to ensure customer satisfaction. After all, they are the ones
Do you have an in-house call center or receptionist but are also experiencing issues with your inbound business communications? If you do, you might need
Don’t Dismiss the Non-English Speakers in Your Marketplace Do all your callers speak English? Do they all speak English as a primary language? Even
In 2015, the Tepper School of Business at the Carnegie Mellon University found a 27 percent reduction in patient safety incidents when hospitals put a
Customer service providers have their work cut out for themselves. Tasked with satisfying the client base while simultaneously building brand image, customer satisfaction practitioners are
Realize Key Benefits and Capitalize on Business Opportunities with a Virtual Receptionist What is a virtual receptionist, and why do you need one? If
Business owners should never underestimate how important the customer service they offer is for attracting business. Some business owners try to make up for shortcomings
When a potential customer calls your business, your accessibility determines the outcome of that call. It also has an impact on your bottom line. Since
As every business owner knows, the office or shop never really closes. There is always work to do in some form or fashion. Paperwork, phone
Customer Support Outsourcing Provides Desired Business Outcomes With the numerous advantages that can be realized through outsourcing customer service, it’s also good to consider some of
Being a bilingual answering service is more important than ever before! In the US, especially in certain regions, it’s essential to have a Spanish-speaking customer
Realize Customer-Focused Outcomes from a Skilled Virtual Receptionist A great telephone receptionist provides a lot of value to your business. This includes driving sales
Customer service outsourcing is a great way to serve your customers better. This allows you to provide them with increased availability and enhanced services in
Ever considered having an after-hours answering service? Here’s why you should consider switching from the answering machine to a professional after-hours answering service. Most businesses
Discover a Smart Way to Have Your Phone Answered Without a Lot of Hassle or Expense With a Virtual Receptionist A virtual assistant is
If Your Business Has a Telephone, You Can Benefit from a Virtual Receptionist A virtual receptionist is someone who answers your phone from a
As a business owner, you have to make decisions about how you present your business to the public. Here’s one important decision: Who’s going to
Whether you are a one-person shop or run a bustling business with dozens of employees, partnering with a telephone answering service (TAS) is a brilliant
If you run a small business, you’re probably dealing with endless phone calls and other small, time-consuming tasks. Do you think that hiring a call
Whether you own a retail business or provide a professional service, communicating with customers over the phone is an important part of business. But there’s
You may have never considered hiring a contractor answering service. But partnering with an answering service can be the perfect solution to many problems your
Outsourcing Can Do More Than Save Money and Increase Quality Many companies look to outsourcing to save money. This is true, and it’s a
In the healthcare industry alone, missed and open appointments cost U.S. providers $150 billion annually. The problem is magnified significantly when you consider the lost
Health-related businesses must carefully choose a telephone answering service (TAS) partner who has in-depth experience in the medical industry. Federal regulations govern how confidential patient
Regardless of what industry your company is operating in, you can probably benefit from expanding your customer service to include bilingual capabilities. We live in
Customer experience is in the midst of an evolutionary breakthrough where service is more important than the product. Your company may be selling a great
Mobile Communication Is Inherently Susceptible to Interception and Misuse Secure text messaging allows you to communicate securely and collaborate safely when using smart phones and
To Help Retain Patients Make Sure You Treat Them Right When They Call How you handle your patients’ telephone calls plays an important role in keeping
How You Handle Calls and Treat People on the Phone Shows Shows How Much An Answering Service Cares Over the years businesses have done some
Outsourcing Customer Service to a Professional Answering Service May Be the Exact Solution You Seek The concept of outsourcing is a hot topic. Some hail
Whatever Your Website’s Objective, Live Chat Can Help You Reach Your Goals Faster Every website can be more successful if it has live chat integrated
Web chat is one small step that can help your website take a huge leap forward Most every business has a website. What are the
Interactive voice response (IVR) is an automation tool that can help provide effective communication with your callers. Yes, IVR has a bad reputation among consumers,
The concept of the outsourced call center has evolved the way businesses provide customer support. In the past, customer care had to be handled
Finding an answering service is easy. Finding a really great one is hard. Though some answering services tout their people as their key for success
Use an Answering Service That Understands Healthcare to Produce Superior Outcomes Just about any answering service can take calls for your practice, clinic, or hospital.
Whether you are a one-person shop or run a bustling business with dozens of employees, partnering with a telephone answering service (TAS) is a brilliant
HIPAA, the Health Insurance Portability and Accountability Act, has been around for over twenty years. Healthcare providers from individual practices to large health networks know
Customer Care Comes First The concept of the call center has revolutionized the way businesses provide customer care. In the past, customer service had to
Customer service is a vital part of any business, but the question is, should it be kept in-house? There are a lot of benefits to
Discover the Advantages of Around-the-Clock Telephone Answering Service Outsourcing
Businesses that Can’t Accommodate Spanish-Speaking Callers Will Lose Potential Business.
Small business owners sometimes choose to use their personal cell phones as their company phones because they think that doing so is more affordable. There
Use a Secure Online Portal to Better Manage Your Answering Service Account
Let Your Answering Service Dispatch Calls for You to Save Time and Improve Results
Realize These Essential Answering Service Outcomes
To maximize your phone communications, take a fresh look at answering services and outsource solutions.
Don’t Believe Everything You’ve Heard About Outsourcing
Outsourcing your customer service to a call center or answering service will make your business better for your customers— and better for you.
Domestic Outsourcing Answering Services Provide the Ideal Communication Solutions
Hiring an answering service to handle your communications is a simple yet significant form of outsourcing. Improve your business today.
Don’t let unopened email messages reflect badly on your company
As technologies continue to revolutionize the doctor-patient relationship, one practically indispensable tool for physicians is a professional and reliable customer service department. Patients call to
Avoid answering services that try to force you into a one-size-fits-all service package
Booking More Appointments Means More Opportunities to Serve People and Make Money.
One important service that all insurance companies must provide, is an effective way of placing a claim in case of a loss or an accident.
Make sure your contact center has a viable backup plan so that your business functions are not at risk
Hiring an answering service to handle your communications is a simple yet significant form of outsourcing business needs
Select a contact center that can grow with you and meet your future requirements
Everyone knows that answering services can answer your phone and take messages. But what most people don’t know is that today’s advanced answering services
To maximize your phone communications, take a fresh look at answering services
Innovative answering services provide clients with online tools to better manage their account Today’s advanced telephone answering services offer convenient, laborsaving tools to enhance communication with
Many companies are taking advantage of using a business answering service. But with so many out there, how do you know if you are using
With a small business, one of the most important things to consider is creating lasting first impressions. How a customer feels they were treated and
Here are 5 things your answering service should be doing for you. Many companies are taking advantage of using a business answering service. But with
As an experienced and well established company, we offer a variety of answering services for several industries. From taking calls for the medical field to
Legal issues and concerns can occur at any time, during the day or night, and when their isn’t a prompt response, callers will simply move
There is so much to do on a daily basis that sometimes a helping hand is order. How about a couple hundred hands? Many different
Dental emergencies can happen at any time, day or night. Patients feel the urgency of getting a hold of someone there and then. Live calls
There are many advantages in using a property management answering service and it is incredibly convenient. Whether you are an apartment manager of a complex
Starting up a new business or expanding your small business is filled with excitement. Dealing with your first customer, to your first sell out or
Being able to tend to customer’s needs is the key to success! But what if there are too many customers needing your assistance? This is
Think you might need a professional real estate answering service?
Some customer service trends will always be standard practice with any company; a phone number to be reached at, office hours for availability, and an
A true diehard fan will continue to support their team through the very end. Scoring at the final moments could be an epic experience. Fans
Plenty of companies are already taking advantage of the benefits from using a virtual receptionist. Not only is this more cost effective for the company
The key to achieving great customer satisfaction is being able to maintain a professional rapport with clients at all times. By consistently providing reliable service,
A variety of businesses from all sorts of industries rely heavily on live answering services to provide communication between them and their customers; the medical
Running a successful business means trying to find the balance between effectively meeting your customer’s needs as well as carrying out the duties for that
The Importance of Quality Agents A viable answering service operation must have a strong team of quality agents. These agents provide the foundation for any
Being available when your customers need to reach you is vital to a business. At Endicott, we understand the importance of being available to your customers.
Your practice and our veterinary answering service goes hand in hand Dogs, cats, birds, rabbits—Americans love their pets! According to the U.S. Pet Ownership &
An experienced answering service can provide invaluable support for a wide range of industries. When you partner with a reputable answering service, you can save
Why Endicott? Here is our list of the top reasons of why Endicott is the best answering service for you: 1. Rapid resolution and tonality yield
Endicott Comm delivers the best medical office answering service on the market. We understand and appreciate the need for professionalism and availability that medical professionals demand.
