Round-the-Clock Dental Scheduling Service: The Benefits

Endicott April 22 Blog-4 (1)

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At all hours of the day and night, people may need emergency assistance as well as guidance on how to find that assistance. In any healthcare related industry such as dental practices, ensuring the patients’ needs come first is dire in establishing a reputable name that people trust. There is also the possibility of running into high volume call days, where staff may not be able to keep up with the busy phone lines. A dental scheduling service provided by a Call Center could be a save-all when it comes to running a successful practice. 

With an excellent communication system in place, repeat visits are sure to ensue. This leads to increased revenue and overall patient satisfaction. With friendly representatives available 24/7, patients’ needs are immediately taken care of. As an end result, patients will likely have positive experiences that keep them returning for care. Having the ability to quickly schedule appointments at ease is a feat every dental practice should strive for.

Preventing Missed Opportunities

According to recent data, missed healthcare appointments cost healthcare providers roughly $150 billion a year. For a dental practice that’s on the rise, preventing missed opportunities is crucial. Call Centers work closely with dentists and providers to understand the nature of the industry and understand what works. By implementing an answering service, dental practices can save money while also having operations that run efficiently. The main goal is to never let a call go unanswered. This will set the practice apart from the rest of its competitors.

Reducing the number of missed appointments can be aided by utilizing Call Center reminder services. Ultimately, it’s up to the patient to make the appointment, but having call agents who can remind them of these dates is helpful. With a secured database of information and appointment setting calendars, representatives can suggest patients schedule appointments ahead while they have them on the line. There may be an appointment slot that opened up that wasn’t there before. Call agents will be able to see this and work to fill the slot. 

Service Flexibility Options

There are a variety of options to consider when selecting a dental answering service. These will vary based on the different needs of certain practices. Also worth noting, needs may change as volumes continue to grow. Some of the most helpful options include:

  • Round-the-Clock Dental Scheduling Service: This is especially helpful when a practice may not have enough regular staff to handle high volumes of calls. Again, preventing missed calls is key!
  • After-Hours Answering Services: With this service, patients won’t ever have to experience the frustration of calling an office to schedule their appointment, only to find that it’s closed.

Whether it’s appointment setting or simply ensuring friendly patient communication channels, dental practices can greatly benefit from outsourcing with a Contact Center. All the while, it can rest assured that operations are fully HIPAA-compliant to protect every patients’ privacy.

About Endicott Call Centers

Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business. 

Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:

  • Highly-trained, professional Agents & Receptionists
  • Customized scripts
  • Live agents 24 hours a day
  • 100% US-based locations
  • English & Spanish Speaking Agents
  • HIPAA-compliant For Medical Support
  • 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries

Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively

Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.