As a small business, you can’t be open all the time. You need time to go home and be with your family and your employees
Gartner, a research and advisory company, has found that businesses are now starting to prepare for how they will run things after the Covid-19 pandemic.
Brand consistency is one of the most important factors in a business’s success. When a customer can expect the same experience across all functions of
As a business owner, it is important to know how to efficiently use your time. It may seem like you need to take on all
The best way to improve your brand reputation is to provide exceptional customer service to anyone who works with you. While it would be nice
The contact center industry has seen a big growth in the demand for their services. As such, they invest a lot of money in different
When you trust a call center, you need to know they will keep the information about your customers safe. Many companies have industry standards when
Companies that decide to work with a call center will find that it is a great decision for them. They make sure that all customer
As businesses move into 2021 and prepare for the future, they must stay on top of all customer service trends that show up. Providing the
Call center technology is rapidly changing. As many call centers work to add new ideas and methods to impress their clients and serve the customers
