If you have considered outsourcing your business’s customer service, you may be wondering if it is really worth it. Call centers offer professional customer service
In recent years, customers have turned to live chat more frequently when they have customer service needs. In 2021, customers prefer live chat over all
In today’s age, call centers operate using modern technology to successfully keep up with customer needs. Artificial intelligence is everywhere in customers’ daily lives —
It is no longer enough to offer only English support to your call center customers. In the modern age, more and more Spanish-speaking people are
A receptionist is a must-have for any business. Receptionists take calls, schedule appointments, and often have a wide range of duties that span multiple departments.
With the number of incoming calls agents receive at call centers, scripts come in handy for keeping calls brief and to the point. Interactions can
In any business, proper training is required to ensure all departments function successfully. This fact is no different at a call center. Call center agents
If you are a business owner looking to reduce your overhead costs, a great place to begin is outsourcing certain tasks that do not need
In a call center, call time is one of the most important metrics for gauging efficiency. Call time does not just include the time agents
Over the last 14 months, many office and call center employees have been working from home amidst the COVID-19 pandemic. Now that vaccines are rolling
