24/7 Hotline Answering Services

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Hotlines, sometimes called helplines or crisis hotlines, are a specific type of phone or chat service that is available 24/7, is 100% confidential, and is free of cost for the caller. If your organization needs a specific hotline that is available around the clock, our 24/7/365 helpline call center services are for you. Endicott Call Centers will make sure there’s always a live operator available to answer the call.

We provide solutions for everything from crisis hotlines to anonymous whistleblower hotlines. Whether your goal is to collect anonymous tips or to help people in need, Endicott is here to make your goal a reality. We have operators available 24/7 every day of the year, including holidays. We have English and Spanish speaking agents and a fully confidential system in place for hotlines.


Crisis or Help Hotline Services

Sometimes, just talking to someone is enough to get a person out of a terrible situation or perhaps even save their life. We can make it easy for your organization to set up a 24/7 crisis hotline for any type of crisis. Our highly-trained operators are courteous, understanding, and caring. They will offer professional help and support to callers in need while also providing 100% confidentiality. Phone and online chat services are available.

Our hotline outsourcing services mean you’ll always have a live agent ready to field any calls in a time of emergency. This is essential during a crisis, when your customers need to speak with a real person the most. Having a friendly voice on the other end of the line can help keep your customers calm and reassure them that there is someone there and ready to help them. This can go a long way to maintaining your clients’ trust in your brand and ensures they will have a positive experience when it matters the most to them.

Fraud Detection Hotlines

If your company has a fraud detection hotline, you can get tips that will help you detect fraud quickly and proactively investigate any evidence of wrongdoing. When you get tips that let you investigate early, you can reduce losses and resolve the issue more quickly. Callers can rest assured that the tip is 100% confidential when using one of our hotline call center services. Phone and online chat services are available.

Our services can help allay your customers’ fears and give them confidence in knowing you are listening to their concerns. In the event of a data breach, for example, affected clients may be panicked over the idea that their personal information has been compromised. They will want answers and reassurances as quickly as possible to restore their faith in your company. Having live agents taking calls around the clock means your company can address any worries about fraud as quickly as possible with personalized attention. Choosing us for your fraud helpline services gives you and the people you serve peace of mind in case of a data breach.

With our hotline answering services, there’s always a helping hand on the other end of the line. Contact us today at (800) 947-3227 to learn more about Endicott Call Centers hotline services.

24/7 Live Answering Services: