With a law office answering service like Endicott you can get all the benefits of a contact center—plus, we have extensive legal experience. As an after-hours call center for lawyers, we offer an array of communications solutions for even the busiest offices. Our virtual receptionists are trained to meet the needs of the legal field with professionalism, tact, and accuracy.

Here’s the best part of our answering service for attorneys: our virtual receptionists are available to your law firm 24/7 and 365 days a year. Weekends, nights, and holidays are no problem for us. Take some much-needed time away from the phone and let us handle it!

Never Send Another Client to Voicemail

Our personable, well-trained, reliable agents do more than pick up the phone. They follow your communications guidelines and protocols to the letter. We’ll work together to set up a plan that works for your legal office. After all, it’s our goal to be a seamless extension of your office. You and your clients can always rely on us to provide excellent communication.

When you hire a legal virtual receptionist, you’ll boost your client service experience. Not only will your clients have a professional agent answering their questions and helping them navigate the legal process, but you will also be more focused and efficient when it comes to your own job. You can even grow your revenue with our affordable answering service.

What We Do

With over 20 years experience, Endicott offers excellent professional call center services for law offices. Our agents go through extensive training to learn the best customer service and communication skills. Plus, we train them in legal vocabulary so that they understand how your law firm works. This is a great asset when our agents are talking to clients or informing you of a conversation that they had with a client. We offer:

• After-Hours Answering Services

Make appointment scheduling constantly available. You and your staff can handle phone calls during office hours, and we’ll take over from there.

• Always-On Answering Services

With 24/7 legal answering services, you’ll always have a professional, helpful, and well-trained agent available to answer calls.

Outsource These Tasks to a Pro

Wondering what our legal answering service offers? Your Endicott virtual receptionist can:

• Set a professional tone for your office
• Handle calls from current and prospective clients
• Field overflow, after-hours calls, and weekend calls
• Provide holiday coverage
• Manage the qualifying and pre-screening process for new clients
• Re-route and dispatch calls based on your instructions
• Provide Spanish, English and other language support
• Schedule and confirm consultations and appointments
• Triage inmate collect calls
• Create digital records of every message
• Deliver messages to you and your staff via phone, email, text, or fax as you prefer
• Handle information with security

With Endicott, you’ll no longer have to spend time and energy worrying about the phone. Our legal answering service will answer your phone so you can get back to doing what you do best: working on cases, consulting with clients, and practicing the law.

Who We Work With

No matter the size of your law firm or the area of law in which you practice, our answering services will work for you. Small law firms can greatly benefit from our services because you may not have the appropriate staff to answer the phone every day. We also work with larger businesses. With our flexible system, we can scale up or down as needed. We work in family law, criminal law, corporate law, commercial law, and more. We’re here to schedule appointments, act as your virtual receptionist, and more.

Contact Us Today

Contact Endicott today at (800) 947-3227. Discover how our 24/7 answering service for law firms can support your workflow and help you serve your clients. We look forward to working with you!

FAQs

1. How can a call center help law firms manage client intake more effectively?

Endicott’s trained agents capture caller information accurately, qualify leads, and schedule consultations. This allows attorneys to focus on legal work while ensuring every potential client is properly handled.

2. Are Endicott’s call center services HIPAA-compliant and secure for sensitive legal data?

Yes. Endicott follows HIPAA compliance, strict confidentiality protocols, and secure systems to uphold attorney-client privilege and ensure data protection.

3. Can bilingual answering services support law firms with diverse client bases?

Absolutely. Our agents offer English and Spanish bilingual support, providing culturally sensitive communication that improves accessibility for non-English speakers.

4. What types of calls can a legal call center handle?

We handle client intake, appointment scheduling, case updates, emergencies, payment inquiries, and call triage to the appropriate legal staff.

5. How does outsourcing intake improve client satisfaction for law firms?

Clients enjoy quicker response times, 24/7 availability, reduced wait times, and a professional first impression with every interaction.

6. Can Endicott customize scripts and call handling for different practice areas?

Yes, we tailor scripts and protocols to match your area of law—personal injury, criminal, family law, and more—reflecting your firm’s voice and branding.

7. Does a legal call center help reduce missed calls and lost leads?

Live agents answer calls around the clock, reducing reliance on voicemail and ensuring potential clients are connected right away.

8. How does Endicott integrate with a law firm’s scheduling or case management software?

We integrate with your existing CRM and legal software to sync appointments and intake data seamlessly into your workflow.

9. What reporting or analytics are provided to legal clients?

Endicott provides detailed call logs, intake records, conversion reports, and insights to help you assess marketing ROI and performance.

10. Is the service available after-hours, weekends, and holidays?

Yes. Our legal answering service operates 24/7/365 so clients can always reach your firm, no matter the time or day.