LIVE CHAT SERVICES
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Live chat features are a valuable tool for any website, no matter what you’re selling. With website live chat services, your customers can instantly get help with any questions they may have. It provides an excellent opportunity to engage with shoppers or customers right where they are. It’s easy, convenient, and immediate. When someone is right there to answer shoppers’ questions, they’re far less likely to move on to a competitor’s site. Live chat has been proven to increase conversions and improve customer loyalty!
Live chat can be a low-cost way for you to support your customers and resolve their issues. Customers report 85-90% success rate when using Endicott’s live chat answering services, which help increase their overall satisfaction with your brand. Dedicated live chat outsourcing reduces shopping cart abandonment and can even increase the average order size by up to 35%. With all these benefits, there’s no reason not to add live chat services to your website!
How Our Live Chat Services Can Help You
- Easy chat implementation to any website
- Agents available to support your online visitors 24/7, 365 days per year
- Real-time visitor shopping insights and ability to detect customers who might need extra support
- Agents who are trained to up-sell your products or services and influence the outcome of the sale
- Helpful advice and answers to customer questions
- Potential for an improvement in bottom-line performance and customer satisfaction
- Affordable live chat services that are a seamless extension of your office
- Customized, preapproved scripts to answer frequently asked questions