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Appointment Setting

Appointment setting is crucial for many types of businesses. However, this seemingly-simple task may be too time-consuming for your office to keep up with. If this sounds all too familiar, you could benefit from Endicott Call Centers’ appointment setting services!

Endicott has experience working in all kinds of industries. Our clients include:

  • Real estate agents
  • Dentists
  • Mental health counselors
  • Healthcare providers
  • Veterinarians
  • And more!

No matter what industry you’re in, we can save you time and money! We’ll also bring in more consistent revenue for your business. Check out some of the many ways our appointment setting outsourcing can benefit you below.

Women smiling while wearing a headset

Efficiently Fill Up Your Schedule

One of the worst things for any service business is having a wide-open schedule with lots of open slots. An empty schedule means slow days and minimal cash flow. No worries: Endicott can effectively fill up your schedule with our appointment scheduling services!

When we’re booking your appointments, we will do our best to keep your schedule flowing with clients without overbooking or underbooking. We’ll minimize the blank spots on your work calendar so you can be consistently busy with clients. And when your schedule’s full, you’re bringing in consistent revenue!

Handle Cancellations

No business likes getting cancellations, but it’s unrealistic to assume they’ll never happen. It’s always better to have a canceled appointment than a no-show. Endicott Call Centers can handle your canceled appointments and update your calendar accordingly. If you have a late cancellation fee policy, we’ll make sure your clients know about it and are charged accordingly.

If the cancellation happens in enough time, we will do our best to fill the timeslot with another appointment. When Endicott’s professional agents are handling your booking and cancellations, you’ll worry less about what’s going on behind the scenes. Our expert call agents will handle all of it!

Send Appointment Reminders

It’s not good enough to fill up your schedule if people don’t show up for their appointments. The most effective way to make them show up is simply to send them a reminder text or give them a reminder call. We’ll do everything in our power to make sure your clients are honoring their commitments so you can actually get paid!

Sending a reminder also helps if, for some reason, your client is no longer able to make their appointments. We’ll do our best to cancel that appointment in time for your client to avoid a late cancellation fee. When that happens, we’ll still have time to fill up that slot with another client who can fit an appointment into their schedule.

Keep Your Calendar Up to Date

Just because you aren’t the one setting your appointments doesn’t mean you have to be out of the loop. Endicott will update your schedule in real-time! With our help, you can always clearly see when your appointments are and where you might still have gaps to fill. We’ll also fill in detailed information about each of your clients that you can access anytime, anywhere.

Schedule Appointments After Hours

Not everyone will have time during the day to schedule their appointments. When people are at work all day, they may not even remember they need to schedule an appointment. By the time they get off work, your business is probably already closed.

This isn’t a problem if you have an answering service that’s handling all your appointment setting needs! It’s so much easier to fill up your schedule when you make your business available for appointment booking 24/7. Even when the phones are ringing after hours, Endicott will be there to answer promptly and make appointments.

Free You Up to Handle Other Things

When you outsource your appointment scheduling needs, you can focus on other aspects of your business. Every caller will get consistent, friendly service. You and your team can focus on the clients that you already have in your office! This helps you have more meaningful interactions with clients. And that helps secure their loyalty to your business!

Pick Up Quickly to Retain Clients

Using an answering service for your appointment setting needs is good for client retention. If people are used to calling you and being put on hold or ignored altogether, they’ll stop calling. This is true even if someone is a long-time client of yours. Eventually, your unavailability will make them take their wallet elsewhere.

With an answering service, you don’t have to worry as much about this happening. We take your calls fast, and your clients are scheduled quickly. This shows your clients that we value their time and want to give them a positive experience. They will be more likely to keep coming back to your business when they know exactly what to expect each time they call!

Gain the Best Appointment Setting Software in the Business

We offer all these amazing benefits in part because of the Startel Appointment Scheduler (SAS). This cutting-edge call center appointment setting software drastically simplifies the appointment booking process. It’s quick and convenient! You can take even more calls and set more appointments. Ultimately, that means more money!

Provide Versatile Appointment Scheduling Options

Not everyone likes booking appointments over the phone. There are also times when talking on the phone just isn’t convenient. Fortunately, Startel gives clients the option of scheduling appointments online. Your patients can use their mobile device, tablet, or computer to book an appointment.

Not only will you love this option but so will your clients. It allows them to book appointments whenever and wherever. They can do what works for them!

We Connect Your Business with 24/7 Appointment Setting Solutions!

When Endicott is handling your appointments, you can focus more on one-on-one client interactions. You won’t have to split time between the clients on the phones and the clients in your office. You can be 100% present—physically and mentally.

We also have many bilingual call center agents available. Our bilingual call center agents can schedule appointments for both English and Spanish-speakers. To take advantage of our appointment setting services, call Endicott Call Centers today!

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