Commercial and Residential Maintenance Answering Services
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Your Customers Need You to Be Available
If you work in the maintenance industry, you know the importance of being readily available. When you get a call from a customer, they’re not calling just to chat. It’s probably some type of emergency.
Maybe the air conditioning broke down in an office building on a 100-degree day. Maybe an apartment is flooding because a pipe fitting cracked, or the electricity is out at one of your customer’s rental properties. Or it could be something even more serious: a hospital with a broken generator, or a stuck elevator with people trapped inside.
Don’t Let it Go to Voicemail!
In these cases, you can’t afford to have the call go to voicemail. If you aren’t there to answer every call, you’ll instantly start losing business to your competitors. Every lost opportunity can affect your reputation and your bottom line. To ensure the success of your business, you need someone to be there every time your customers call your business. Whether they have an emergency maintenance need or they’re just asking a question, your customers expect for there to be someone on the other end of the line.
What We Do
Our live agents are here to communicate with your clients 24/7/365. We understand the commercial and residential maintenance industries, and we’re always here to help you and your customers.
We will collect the caller’s contact information, gather information about their issue, follow your scripts and guidelines, and help your callers find a resolution. Whether that means scheduling an appointment, sending someone out immediately, or transferring the call to you or your team members, we’ll do what it takes to make your callers happy.
Customer satisfaction is a top goal. So, before we start answering the phone for you, we work with you to develop a plan. We want to be a seamless extension of your business, so we follow your lead when it comes to our maintenance answering services!
- Answering Services
- Inbound and Outbound Calls
- Live Chat
- Email Management
- Web Forms Management
- Text Messaging
All our services are tailored to your specific needs.
Why Choose Endicott Maintenance Answering Services?
We’re not the only communication experts out there, but we’re among the best. Your callers won’t even know they’re speaking with an answering service! They’ll feel valued and well-taken-care-of. In short, with our maintenance answering services, we treat customers like we’d want to be treated. In addition, we have over 50 years of experience in customer communications!
Endicott’s agents are friendly, helpful, and knowledgeable about customer service. Our response times are excellent, and our agents are well-trained and easy to understand. When you work with us, our agents will enhance your brand image, help you increase customer loyalty, and solve your customers’ problems efficiently. Besides that, we’re also reliable, affordable, and adaptable to your needs.
Did you know? Customers are frequently willing to pay more when they know their calls and requests will be answered immediately by a helpful, friendly representative!
Answering Services for Maintenance Pros
We work with a variety of commercial and residential maintenance companies, from small businesses to larger ones. Whether you’re an electrician, plumber, janitor, or any other type of maintenance technician, answering services can be a huge asset to your business. We offer our maintenance answering services for the following types of companies:
- Heating & Cooling
- Elevator & Escalator
- Janitorial Services
- Environmental Services
- Commercial Plant Care
- Restoration Services
- Pest Control
- On-Call Security
- Commercial Build-Out Services
- Repair Services
It doesn’t matter what you specialize in or how big your business is. If you’re a busy maintenance pro, you can greatly benefit from maintenance answering services. Our flexible plans include only what you need— and nothing that you don’t.
For example, some of our clients use Endicott’s communication solutions for overflow during busy times. Other clients use our services 24/7, all year round. Some customers only use our telephone answering services, while others hire us to answer text messages, emails, live chats, and more. It all depends on their needs. To ensure your satisfaction, we’ll work with you to create the call center plan that fits your requirements and your budget.
Contact Us Today
Are you a commercial or residential maintenance technician looking for a call center? Call us at (800) 947-3227 for a no-obligation discussion about your communication needs. You might be surprised by the benefits we can provide!