In this full podcast interview, CEO, Randy Harmat, shares how he created Endicott Call Centers and how he started this aggregate call center business. Randy talks about the ins and outs and how he’s in the peoples business. His core values and developing people are his top assets in building this great business.

In today’s episode, we sit and talk with John Bryant, Director of Operations, at Endicott Call Centers with headquarters in Miami, FL and multiple locations nationally. John shares his inside perspective of what it’s like to be in the call center business and its unpredictable circumstances and emergency needs.