Property Management
Answering Service

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Never Miss a Call with Property Management Answering Service

If you’re a property manager, you’re used to being on call at all hours of the day. Your phone calls could be:

  • Maintenance requests
  • Inquiries about vacancies
  • Emergency repair requests
  • Other immediate concerns from tenants or contractors

Promptly responding to all of these matters is vital to keep your business going. When you miss a call, you may lose money or damage your reputation with your clients. But at some point, you really need a break. Whether you need to attend to other aspects of your business or you just need to catch your breath, you can’t be on call 24/7.

property management answering services

The Solution? Connecting Your Business with 24/7 Call Center Solutions

So, what’s the solution? Even if you have a receptionist during the day, most property managers and landlords can’t afford to keep the phones going at night. Why not give these responsibilities to a residential property management answering service? This way, you don’t ever have to worry about missing a call.

With Endicott Call Centers’ property management call answering service, your tenants get live call agents, never recordings. Each of our operators is helpful and understanding. You can feel peace of mind leaving your tenants in their hands.

Happy, Long-Lasting Tenants

When your tenants are satisfied with your attentiveness to their problems, you’ll have better tenant retention. They’ll stay in your property for a longer amount of time. Your tenants also won’t hesitate to recommend your property to their friends as a good place to live.

A good property management answering service will make your tenants feel valued. You can rely on Endicott Call Centers to handle tenant concerns promptly and effectively. Whether your tenant has a pressing maintenance need or a simple question, they will always find a friendly voice on the other end of the phone.

Less Stress for You

Listening to a constantly-ringing phone is stressful. And having to deal with hundreds of tenants will quickly drain you, especially if some of them are being less than understanding. Sometimes you may get phone calls when you’re in the middle of something important like meeting with potential tenants or filling out paperwork.

Outsourcing your communication to Endicott Call Centers will instantly reduce your stress level. You won’t have to deal with inconvenient interruptions. Instead, you can use your time and energy on more important aspects of property management.

Customizable Call Center Services

Our property management call center services are flexible and can be customized to whatever your business’s unique needs are. All of our services fall into three categories:

24/7 Services

If you need after hours answering services for property management, this option is for you. We’ll handle scheduling, routine calls, and emergency assistance. We’ll document every call with great detail and provide you with clear, accurate summaries. You’ll always feel in the loop!


If you’re experiencing a larger number of calls than usual, Endicott can jump in and pick up the extra. We’ll ensure follow-through with your tenants. They won’t know a difference between the times when you pick up the phones and the times that we pick!

After-Hours Answering Services

If your tenants are calling after your regular office hours, they may have an emergency on their hands. In those circumstances, we’ll deliver emergency dispatch services directly to your service partners. We hold down the fort for you on weekends and holidays so you can get a break.

No matter which option you choose, you will always get live call agents and consistently high-quality service. Because every property manager handles things a little differently, we always make sure what we’re doing is exactly what you want. Our scripts are completely customizable to your needs. We train our agents based on your guidelines.

No More Missed Calls

If you’re consistently missing calls, you’re probably worried about your tenant satisfaction. You might even be worried that your tenants moving out is just around the corner. Never miss a call again when you use Endicott. Go work on other aspects of your business while we deal with the phone calls!

Whenever your tenants have a call that goes to us, they’ll know they can expect great care and respect. We’ll attend to their needs with professionalism. With Endicott handling your phones, you can have peace of mind that your tenants are truly being taken care of.

Bilingual Call Representatives

Do you have Spanish-speaking tenants? No problem! Endicott’s call agents are bilingual, fluent in both English and Spanish. Renting out to someone when there’s a language barrier can be tricky. But with Endicott’s help, it doesn’t have to be!

We can help by having phone conversations with your Spanish-speaking tenants as well as translating voicemails. When your Spanish-speaking tenants have questions, we’ll handle the answers! We’ll help them feel even more at home. They’ll never want to leave! This is just one more way that Endicott can add big value to your business as a property manager.

Endicott’s Experience in Real Estate

Endicott has experience working with a wide variety of businesses in the real estate industry. We’ve worked with:

  • Landlords and property managers in multifamily properties
  • Student housing
  • Office complexes
  • Retail spaces
  • Commercial spaces
  • Industrial properties.
  • And more!

Although each of these types of real estate business is similar, they all serve slightly different tenants. Fortunately, Endicott’s property management and maintenance call center services are flexible. We know how to handle interactions with each of these groups of people, so their experience with us is a positive one. No matter what kind of property you want assistance with, odds are we have experience in that area.

Endicott’s Experience in Real Estate

At the end of the day, any answering service you work with is representing your business. Endicott understands this. We’ll always do our best to make you look good. It’s important that whatever image we put out is consistent with you and your branding. Our answering service protects your reputation and your relationships with each one of your tenants.

Endicott is always looking to do better! Our call representatives go through extensive training. We are experts in using the technology that will assist us with our jobs.

Contact Us Today!

If you want to hear more about our answering services for property management companies, contact Endicott Call Centers today at (800) 947-3227. We’d love to tell you more about our work and learn how we can help you!