In today’s age, call centers operate using modern technology to successfully keep up with customer needs. Artificial intelligence is everywhere in customers’ daily lives —
It is no longer enough to offer only English support to your call center customers. In the modern age, more and more Spanish-speaking people are
A receptionist is a must-have for any business. Receptionists take calls, schedule appointments, and often have a wide range of duties that span multiple departments.
With the number of incoming calls agents receive at call centers, scripts come in handy for keeping calls brief and to the point. Interactions can
In any business, you need proper training to ensure all departments function successfully. This fact is no different at a call center. Call center training
If you are a business owner looking to reduce your overhead costs, a great place to begin is outsourcing certain tasks that do not need
In a call center, average handling time (AHT) is one of the most important metrics for gauging efficiency. Call time does not just include the
Over the last 14 months, many office and call center employees have been working from home amidst the COVID-19 pandemic. Now that vaccines are rolling
If you have a small business or are thinking of opening one, you want to take advantage of all the benefits you can. You might
As a small business, you can’t be open all the time. You need time to go home and be with your family; your employees need
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