Benefits of Customizable Service Plans

Customizable Service Plans


Whenever you are shopping for business services, one of the main criteria you will be considering is cost. How much a company spends on services can significantly impact resources available for other areas. Still, it can also affect the overall return on investment (ROI) that a company will see from their investment.

With that in mind, it is crucial to make sure that you are paying for the best possible options that fit your company’s needs without paying for extra services that are less than ideal.

The Problem

Unfortunately, many outsourcing companies will have their services ‘bundled.’ This method leaves you choosing which plan or package best fits your needs, but often contains extra services that are less than ideal or needed. These plans are designed to bring the outsourcing company more money and not to provide the best service to their clients.

Additionally, fees and service charges are often included in these packages that many businesses pay for without ever using. The pricing for these plans is based on the total cost of the services included. Pricing this way often leads to excess and unnecessary charges that the company will be paying each month. These unnecessary costs can significantly affect a business’s budget and leave you getting fewer services for the money spent.

How Endicott Is Different

At Endicott Call Centers, we take a different approach to creating service plans for our clients. Instead of forcing clients to select between predetermined packages conveniently for us, we assist clients in creating a custom plan that best fits the client’s needs.

By allowing a client to customize their service plan, it provides an opportunity to target specific needs and concerns while staying within budget constraints. The ability to do this is due to the unique structure of Endicott itself. While Endicott does offer plans, we feel it is best is when we can personalize a plan that fits our clients. Not cookie-cutter solutions.

Customizable Options & Pricing

Endicott Call Centers offers a variety of options that can be utilized individually or within a custom plan. What makes Endicott unique is that our pricing is based on agent work time. This method means that if the client needs only minutes and no extraordinary circumstances or needs, they can focus resources on the minutes. Pricing is also customized based on:

  • Language needs
  • Scope of work
  • Call Volume

Endicott also separates portal pricing and offers various service levels, ensuring you are not paying for options that you will not be using. Patching costs are also isolated so that if you don’t use it, you don’t have to pay for it. Typically, most other companies include portal fees and patching costs within their ‘per minute’ pricing.

Help Along The Way

At Endicott, our sales staff is here to help you decide what services will best fit your needs. Rather than giving you a list to choose from, our agents will help evaluate your situation and suggest the proper solutions. Endicott has decades of experience working with a wide array of businesses from large to small. Our agents can pull from that experience to help make informed decisions and guide your company to the best possible plan.

About Endicott Call Centers

Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and any special circumstances. We draw on decades of experience to help you make the right decisions for your business.

Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:

Request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.