In the modern age, most people tend to shop online at least some of the time. A common feature among many online websites is live chat, allowing call center agents to chat in real-time with potential customers and website visitors. However, live chat is not just a great tool for retail companies.
All kinds of companies can benefit from live chat, including construction companies. Any feature that allows potential clients to get in touch with an agent quickly streamlines the communication process. If your construction company has a website, which it absolutely should, take advantage of every resource available to you and your potential clients.
Live Chat Increases Potential Client Engagement
Your construction company website is meant to give visitors important information about your company. Your website will likely include photos of previous builds, an area to request quotes, and other relevant information about the specific construction work your company performs. In essence, your website can act as a showroom for your company.
A live chat feature allows call center agents to personally introduce website visitors to your construction company’s virtual showroom.
- Agents can provide quote information.
- Agents can help visitors navigate the website.
- Agents can familiarize visitors with testimonials.
In the same way an open house acts as a way to introduce potential clients to a construction company’s work, a website can do the same in a virtual setting. In fact, a website is even more convenient for most people because they can look at hundreds of photos, testimonials, and ask specific questions from the comfort of their own homes.
With fully-trained live chat agents who are familiar with your construction company and the business that your company performs, website visitors can receive well-rounded and engaging customer service experiences. These chats can then lead to sales meetings.
Live Chat Adds Another Customer Service Option
Today’s customers and clients want convenience and options. Using live chat as a construction company adds another convenient option for potential clients to reach out to knowledgeable agents and receive prompt customer service without ever leaving the web page they have already decided to visit.
Even if you do not sell retail items on your construction company’s website, your potential customers and clients have plenty of reason to peruse your page:
- They might be looking for more information about your company.
- They could be interested in hiring your company for a job.
- They might want a quote from your company for a specific project.
All of these reasons and more bring visitors to your construction company’s website. Including a live chat option provides a simple and efficient way for these visitors to ask call center agents questions that might pop up during the process.
It is a fact that people want convenience. Some folks simply do not want to call a company on the phone, especially when it requires them to search for a company phone number online while dialing it with their phones. Allowing someone to utilize a pop-up live chat window to ask questions in real-time is faster, easier, and more effective.
Live Chat Offers an Extra Way to Screen Leads
For a construction company, every possible lead is valuable. Unlike retail companies that sell products online, construction companies sell services that require tailored quotes and well-researched planning. Using a live chat service can increase the number of potential leads that come in, which can, in turn, increase the overall revenue for your construction company.
Additionally, live chat allows call center agents to screen whether or not potential clients using the service are serious or not. The serious leads can be sent up the chain quickly, resulting in efficient sales opportunities. The more ambiguous inquiries can be handled quickly without productivity suffering.
About Endicott Call Centers
Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business.
Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:
- Highly-trained, professional Agents & Receptionists
- Customized scripts
- Live agents 24 hours a day
- 100% US-based locations
- English & Spanish Speaking Agents
- HIPAA-compliant For Medical Support
- 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries.
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively
Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.