3 Benefits of Outsourcing Employees to Help Staff Shortage


If your business, like many others in the country, is experiencing staff shortages, you can benefit from outsourcing employees to handle your calls. Outsourcing call answering to a professional, experienced call center can ease the burden caused by scarcity in your employee roster. 

Call answering and screening are critical components of any business, but with staff and labor shortages, this particular job can become overwhelming. If your company does not have enough staff members to keep up with everyday tasks, adding call answering and screening on top of that can be difficult. Fortunately, outsourcing can solve that problem. Here are three benefits of outsourcing employees from call centers to handle your daily inquiries.

Outsourcing Calls Frees Up Employees for Essential Tasks

If you trust your company’s calls to a knowledgeable call center, your in-house staff can focus on more productive tasks. Studies have proven that it takes several minutes for an employee to get back on task after switching gears for a phone call. By outsourcing phone calls, this is no longer an issue.

Due to labor shortages, you might have less staff in-house, but the smaller group can get more done without distractions. For example, you might have the following dedicated staff members:

  • Sales team members who follow up on leads
  • Accounting team members who ensure to pay the bills
  • Operations team members who keep things running smoothly

There are several benefits of outsourcing employees to handle calls. Outsourcing calls allows your in-house departments to stay on task throughout the workday. Additionally, a well-trained call center answering team can streamline relevant calls to the correct departments. Agents can send promising sales leads to the sales team and forward finance-related calls to accounting. 

Call Centers Have Wider Labor Pools 

Staffing a company with local talent can be difficult, primarily when outside factors affect and wreak havoc on the labor market. 

However, call centers can cast a wider net regarding hiring. In turn, it is easier for call centers to remain staffed. Unlike in-person staff, call center representatives are based across many locations. This means business owners can outsource to well-staffed call centers more easily than they can staff their own companies in-house. 

Once you outsource your business’s call answering to an outside call center, you no longer have to consider staffing issues regarding customer service and call answering. 

  • Staff is employed by the call center, not your company.
  • The call center handles staff hiring and training. 
  • The call center handles scheduling. 

Therefore, you not only save yourself the time and stress of bringing in more staff members amid a labor shortage, but you also relinquish control over the call answering duties entirely. 

Outsourced Call Answering Can Offer More Support Options

Depending on the call answering package you choose, there are benefits to outsourcing employees. Outsourced call answering services can provide more options than in-house staff, even if fully staffed. 

  • Multilingual agents. 
  • Answering calls 24/7 rather than just during business hours. 
  • Less likely to get bogged down during high-volume call times. 

Under ideal circumstances, your call volume can become overwhelming. When your business is short-staffed, your customer satisfaction can suffer. In addition, your employees are more likely to become overwhelmed and stressed. Outsourcing calls to a call center can protect your company from undue negativity. 

During uncertain times, relying on highly skilled agents to answer your company’s calls and screen them professionally can save you many headaches. Your customer calls will continue to be answered while your on-hand staff can thrive. 

How Endicott’s Call Centers Can Improve Your Business

Endicott Call Centers is a national call center company with omnichannel services. We are fully equipped to help you with your business under any particular circumstances. We draw on decades of experience to help you make the right decisions for your business.  

Request a quote or call 800-947-3227 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings.