When partnering with call centers, educational institutions are supported by responsive representatives who are readily available to connect with prospective students. Additionally, staff are given more time to focus on important tasks that could further advance the institution when basic answering services are outsourced. From promotional call responses to career track advertisements or even fundraising campaigns, representatives can give extensive communication to ensure all aspects are successful.
In order to be efficient, educational institutions need to ensure communication channels are properly supported. In order to achieve targeted enrollment numbers, every opportunity must be capitalized on. This is especially true when it comes to managing budgets that may be limited. The more students enrolled, the better. Profitability allows institutions to provide and maintain the cutting edge campus and opportunities those seeking higher education expect. When this is accomplished, a positive reputation is then garnished which leads to an increase in future candidates over time.
Education Call Center Services: Ways They Can Help
When teaming up with an education call center, the benefits are of abundance. Career colleges and universities may need support in communication to further reach students, while also providing clear solutions and crucial information to enrollees. There’s no doubt about it, every education institution seeks to be industry-leading with a track-record that keeps students flowing in.
Here’s a breakdown of some of the most noteworthy ways education call center services can help:
- The enrollment process becomes streamlined: Educational contact centers streamline communication channels which then makes the whole process, from start to finish, proceed in a way that feels smooth. The easier enrollment is, the faster enrollment happens. Providing the “convenience factor” can go a long way.
- Customer support services run 24/7: Bilingual agents are always on standby to ensure no call goes unanswered and no inquiry is missed. Prospective students can seek out information anytime, seven days a week and receive information from education call center agents.
- Student recruitment efforts are given a boost: With friendly agents ready to engage with prospective candidates, the probability of securing a successful recruit goes up. Students are more likely to stick with an institution when their questions are answered and they are given the right information to understand what programs are offered. The easier the process of enrolling, the more successful recruitment becomes.
- Abandonment rates are lowered: Questions are going to arise that need answering. When highly-trained professionals are available to quickly respond to inquiries, recruits are less likely to give up or lose interest in the educational institution. Education is highly valued, that’s why it’s important to ensure every student feels valued just the same.
Another helpful aspect is ensuring compliance with the Department of Education’s policies and internal campus procedures. A call center with a specialty in education will safeguard the entire process. Also, engaging with potential students means following-up when necessary and providing the appropriate support throughout the registration process. With outbound communication, representatives can also reconnect with aged leads or even generate awareness about student programs organically.
About Endicott Call Centers
Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business.
Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:
- Highly-trained, professional Agents & Receptionists
- Customized scripts
- Live agents 24 hours a day
- 100% US-based locations
- English & Spanish Speaking Agents
- HIPAA-compliant For Medical Support
- 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries
Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively
Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.