We specialize in veterinary answering services

vet doctor and nurse checking up on a dog

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Your practice and our veterinary answering service goes hand in hand

Dogs, cats, birds, rabbits—Americans love their pets! According to the U.S. Pet Ownership & Demographics Sourcebook, six out of ten pet owners considered their pets to be family members. This same informative article also found the following information:

  • There are approximately 70 million pet dogs in the U.S. and 74.1 million pet cats
  • The average veterinary expenditure per household for all pets was $375 in 2011
  • Among horse-owning households, 53.8% had at least one visit to the veterinarian in 2011

Why you need a veterinary answering service for your practice

As a veterinarian, you understand the urgency that comes with a pet owner’s pet issues. You also recognize how imperative it is to be available for your veterinarian patients at all times. An experienced veterinary answering service for your practice is the perfect solution. We help to ensure you spend less time worrying about missed calls and more time giving the attention your clients deserve.

While you may be staffed appropriately during business hours, it can become costly to have your office employees available 24 hours a day. Endicott can get you the support of additional staff—24 hours a day and 7 days a week—at a fraction of the cost of hiring on more employees without sacrificing excellent customer service. Our veterinarian answering service provides the business continuity you need by never letting you miss another call.

Our professionally trained agents can schedule appointments, answer inquiries about your services and specialties, and even route urgent calls following your guidelines and protocols. Our agents know to display empathy and compassion, while maintaining accuracy to ensure your operations run as smoothly as possible.

Don’t lose out on prospective clients or lose existing clients because your services were not available to them in their time of need! Contact us today to see how our veterinary answering service can help keep you and your patients connected to build a lasting relationship for years to come.