What to look for in a dental answering service

Doctor taking a call on the phone and looking at something he's holding


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Dental emergencies can happen at any time, day or night. Patients feel the urgency of getting a hold of someone there and then. Live calls could be overflowing in your office and your patients would quickly grow weary from waiting on the phone too long. By using a dental office answering service to provide your patients with a live customer service agent, the attention that needs to be given to your patients impeccable. Call center agents would be trained to know they are an extension of your business and always match to your level of professionalism. Some of the services that you would be able to benefit from using a dental office call center are:

Not only do we consider patient information privacy at utmost importance, companies must be HIPAA compliant because its the law! Patient information is kept completely confidential and only shared through a web portal that is accessible to dentist and selected staff members! Never worry about staying compliant, you always are! Privacy is top priority. Your goals are our answering services goals too.

Keep your office hours open indefinitely. There will no longer be a need for your patients to leave a message on a machine or need to wait until morning to be assisted. Agents would be available, day or night, weekend or holiday, to take any and all of your calls. Patients appreciate the ease of knowing they can be assisted rather quickly and attentively.

No longer will you be bombarded with unwanted solicitation calls, telemarketing calls, or any other call not pertaining to your business. Your calls will all be answered by a professional agent and will only take messages as needed. Dispatching services are available for emergency assistance and you would be pages only as instructed prior by you.