Outsourcing with a Call Center: How it Helps Businesses

Endicott Blog #3 Jan 21

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Ultimately, the goal of any and every business is long-term growth. Leading the charge in a particular industry is no easy task. It takes a solid foundation, an organized operational plan, and a steadfast approach that remains dedicated to improving results. It’s also important to continually update business strategies to better meet the changing demands from consumers. The question is: how does an organization keep up with all the essential tasks required to grow a business successfully?

Partnering with skilled professionals can lead to overall improvement in efficiencies as well as  increased productivity. To explain further, delegating certain business processes to an external provider can open the doors to optimized working capital. This course of action is called Business Process Outsourcing, otherwise known as BPO. When multichannel communication management systems are put into play, businesses tend to grow at a faster pace.

BPO: Explained

What exactly is Business Process Outsourcing? Every business has essential functions that must be performed regularly. This includes but is not limited to answering calls, processing payments, and even troubleshooting technology issues. Sometimes these day-to-day duties can get in the way of handling other important functions of a growing business. By outsourcing with a call center, trained specialists can step in with their expertise to assist with these efforts. While flipping fixed expenses into variable cost by fluctuating to changing demand, overall operational costs go down while sales tend to go up.

Generally, businesses engage in BPO for both front and back-office functions. Entire roles can be outsourced, such as Human Resources or payroll processing. Other sectors include quality assurance, information technology and even securing payments. This also allows for smoother customer service delivery that, in turn, benefits the consumer while securing an increase in sales.  It’s a no-brainer, speedy business growth can be made possible by utilizing BPO.

An In-Depth Look at How Outsourcing Helps Business

There are an array of services that can be provided when a business outsources with a trusted call center. When combined, they are sure to improve productivity, decrease costs, integrate multi-channel services and ensure exceptional customer service is seamlessly delivered. Let’s take a closer look at particular ways BPO can improve and expand a business. Here are some key factors:

  • Live chat sessions, social media inquiries and customer service emails are answered promptly.
  • New enrollments are generated while trained agents explain member services. 
  • Monthly payments are processed accurately and on time.
  • Orders for product sales are processed while cross-selling and upselling programs are utilized.
  • Agents serve as the first-line resource for after-hours assistance with resetting passwords, opening tickets and fixing common issues.
  • Marketing campaigns strengthen as research is conducted.
  • Agents  nurture lead captures while gathering customer feedback.

When operations are outsourced, brand awareness is enhanced and customer outreach expands beyond what was considered to be limits. Business growth should be unwavering, which is why BPO services are crucial. The right call center can provide support to ensure essential functions are performed with ease. Outsourcing and co-sourcing tasks leads to greater outcomes and over success that can take a business to the next level in any industry.

About Endicott Call Centers

Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business. 

Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:

  • Highly-trained, professional Agents & Receptionists
  • Customized scripts
  • Live agents 24 hours a day
  • 100% US-based locations
  • English & Spanish Speaking Agents
  • HIPAA-compliant For Medical Support
  • 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries

Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively

Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.