Benefits of a Legal Answering Service

Endicott Blog #4 Jan 21

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When it comes to work in the legal field, time is of great value. Law firms are tasked with facilitating research, managing case work, assisting in court cases all while making sure clients are receiving satisfactory service. This industry requires responsible management and operations that run smoothly. In addition to maintaining and completing daily tasks, it’s crucial to ensure that calls are being answered. No law firm wants to miss out on opportunities with prospective clients. The likelihood of callbacks is low in an industry that is in such high-demand. 

The good news for busy law firms is that there are available resources to help prevent calls from going unanswered. Outsourcing a legal answering service with a call center can help capture every growth opportunity, while also establishing a positive impression that clients will remember. Partnering with a call center that offers such services can truly benefit overall business communications, which is a win-win for all parties involved. This is a sure way to increase overall productivity.

Professionally Trained Agents Can Help 24/7

There are a wide array of communication solutions that can be implemented to better a legal business. They can be customized to meet the needs and demand of busy offices both big and small. One of the greatest benefits of outsourcing an answering service is the 24/7 availability of professional trained agents who are ready to assist in operations. There’s no doubt about it, those in the legal industry are oftentimes overloaded with responsibilities that need immediate attention. Having external support can allow staff to step away from the phone and put their focus on other important duties.

What Tasks Can Be Completed with a Legal Answering Service?

There are countless ways in which a virtual receptionist can assist with legal office operations. Aside from easing worries and stress that comes with overrun phone systems, professional agents can help complete other everyday responsibilities. Let’s explore some of the most helpful services that can be offered by real-time agents. 

  • Scheduling and confirming  consultations as well as appointments
  • Creating digital records of every message to ensure precision
  • Delivering  messages to staff in preferred methods (phone, email, text, etc.)
  • Handing calls from current and prospective clients
  • Setting a professional tone for the legal on the initial point of contact

Businesses in the legal field can improve workflow and better serve clients with the help of a legal answering service. With the professionals who are extensively trained to handle the flow of communication, this can become a great asset in building a reputation known far and wide. The right call center can put any legal business on a path to success.

About Endicott Call Centers

Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business. 

Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:

  • Highly-trained, professional Agents & Receptionists
  • Customized scripts
  • Live agents 24 hours a day
  • 100% US-based locations
  • English & Spanish Speaking Agents
  • HIPAA-compliant For Medical Support
  • 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries

Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively

Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.