Contact Centers Can Help Your Business During Inclement Weather



Depending on where you live, the weather can be unpredictable. That is becoming more and more true with each passing season. States are experiencing unprecedented snowfall at unexpected times, which is leaving unprepared companies without employees to man the phones at work.

Using a call center can eliminate all the stress and frustration caused by sudden inclement weather. Call center agents are not affected by the same inclement weather that affects a company. Therefore, companies that use call centers year-round do not have to experience the same dips in productivity.

No matter where your business is located, there is a chance that inclement weather can have a severe impact on your business’s operations. You might not even consider how an inclement weather event will affect your company until it is too late to do anything about it. That is why you should consider using a call center to weather the storm before it happens.

Call Center Agents Can Handle Answering Services

If severe weather like snow and ice is causing your business to close or run with a skeleton crew, that does not mean that the outside world stops turning. People are probably still going to call your offices with their customer service needs. If you do not have a call enter agency ready to answer those calls, they will likely go unanswered.

However, if you do use a call center for your answering service, you can rest assured that your callers will have their needs met regardless of who is in the office on any given day.

● Important sales leads will not get missed.

● Customer service questions will get answered.

● Call center agents can take messages.

Some companies have to cut their losses during inclement weather and close for the day. That leaves no one available to answer phones, so calls will either go to voicemail or ring indefinitely. This might rub some callers the wrong way. However, with a call center ready and available to take calls, this will not happen and your business will not have to deal with any negative customer feedback.

Employee Safety Can Take Priority

Not everyone is used to driving in the snow and ice. While workers in Chicago might be used to heavy snowfall, workers in Texas probably are not. So, during freak snowstorms in the South, employees should not have to put themselves in danger trying to brave icy roads to get to work and answer phones.

Call center answering services ensure that someone is going to be available to take calls regardless of the inclement weather taking place at a company’s location. An employee can stay home and stay safe and management can feel secure in the knowledge that the business is still being manned from a call center.

Additionally, a call center can work as an effective employee inclement weather hotline. For small companies, employees can get in touch with management quickly and easily. But, for large companies, employees can call a hotline through the call center to find out about work when weather conditions become dire.

Contact Centers Can Help Your Business During Inclement Weather

Unfortunately, call centers are not immune to winter weather. You might be wondering what happens to your business if your call center is facing inclement weather of its own. Luckily, call centers have preparedness plans in place for inclement weather. Call center agents often have the tools to work remotely.

● Call center agents can take calls at their homes.

● Remote software allows them to work without leaving home.

● Calls get answered regardless of where the agents are located.

Many call centers offer flexible staffing options that include remote workers and workers that spend some time at home and some time in the office. With this business model, call centers are ready for all kinds of issues that can pop up unexpectedly, including inclement weather.

About Endicott Call Centers

Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business.

Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:

  • Highly-trained, professional Agents & Receptionists
  • Customized scripts
  • Live agents 24 hours a day
  • 100% US-based locations
  • English & Spanish Speaking Agents
  • HIPAA-compliant For Medical Support
  • 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries.
  • Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively

Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.