Booking More Appointments Means More Opportunities to Serve People and Make Money.
If you provide professional services to customers, you likely schedule appointments with them. A full schedule maximizes your opportunity to produce income. While an incomplete schedule results in idle time and less billable hours or fewer sales. This is where an answering service helps.
From dental practices to real estate and everything in between, having holes in your schedule is something you must avoid—providing you want the biggest return on your time investment. Your answering service can help you book your appointments and keep your schedule filled with productive activity. And your call center can do this for you twenty-four hours a day.
Fill Open Slots: Obviously, a schedule with holes in it is a day riddled with inefficiency and missed opportunities. Yes, you can work to fill open slots when you’re in the office. But this might only be forty hours a week. What about the other 128 hours? That’s where your call center comes in. They can take appointment calls for you 24/7 and schedule meetings. Since you never know when someone may call for an appointment, you want to be ready. Your answering service is.
Take Cancellations: Not only can your call center take appointments, but they can also handle cancellations, too. Why would you want them to do that? The answer is simple.
Wouldn’t you rather have a cancellation than deal with a no-show? In addition, the sooner you know about a cancellation, the faster you can fill it. It’s not uncommon for an answering service to take a cancellation in the evening and have it filled before you start work the next morning. What’s not to like about that?
Access Your Calendar: If your scheduling program is accessible via a secure internet connection, your answering service can work off the exact same information your staff has at their fingertips. What your answering service sees in their office completely matches what your staff sees in yours. There’s never a need to sync calendars, because you’re both using the same one. Updates occur in real time.
And if you don’t have an appointment setting program that’s internet accessible, your answering service can recommend a solution that will work best for your business and allow them to book appointments and help keep your schedule full.
Conclusion: Check with your answering service to see what else they can do for you. They’re much more than a name, number, and message service. Leading answering services are full service providers, offering standard answering service along with appointment setting capabilities and much more.
With offices across the United States and decades of experience, outsource answering service from Endicott Communications can help enhance your communication with your customers and callers. Click here to learn more.