How Call Center Virtual Assistant Can Streamline Your Workflow


A virtual assistant (VA) can help make your business run more smoothly in various ways. Using virtual assistants is becoming a more and more common trend in today’s business world. You might not realize that a call center virtual assistant can perform all functions that will streamline your business’s workflow. 

VAs offer holistic help for your business beyond what you might expect. Outsourcing work to a call center’s virtual assistant can take a great deal of daily stress off your in-house staff. From receptionist duties to personal scheduling to accounting tasks, a virtual assistant can completely change how efficiently your business operates. 

Streamline the Hiring and Training Process

When you use a call center virtual assistant, you do not have to worry about hiring employees or training them. A call center handles all the staffing tasks related to recruiting, hiring, and training its staff members. You can trust that your virtual assistant will be well-trained and capable.

  • Your company will save money on employee overhead costs. 
  • You will save money on training materials. 
  • The call center’s virtual assistant will only need to familiarize themselves with your company’s specifics.

While outsourcing to a call center might seem like an additional expense for your company to undertake, you will find that it will save you money in the long run. During a pandemic, when many people have grown accustomed to little face-to-face contact, virtual assistants fit perfectly with daily operations. 

Handle Receptionist Tasks Remotely 

In today’s world, it is common for virtual assistants to handle receptionist’s tasks remotely from their home offices. All of the following can be done by a call center virtual assistant, saving you from hiring an in-house receptionist: 

  • Appointment scheduling, reminders & changes
  • Answer phone calls
  • Transcribe messages
  • Reschedule meetings when necessary

A VA can handle all the tasks an in-house receptionist can save for greeting people as they walk in the door. 

Provide Important Reminders

When your goal is to streamline workflow, forgetting or overlooking essential tasks can be catastrophic. A call center virtual assistant can take care of these necessary processes daily. Virtual assistants can send automatic reminders to ensure workflow is operating effectively throughout your office. 

It is easy to become overwhelmed, especially if you are restructuring your in-house workflow. Instead of expecting every puzzle piece to run smoothly with no kinks, allow a virtual assistant to act as a backup.

Screen Calls and Emails

Not every call that comes into your business is of equal importance. If your in-house team does double duty answering phones while performing their dedicated tasks, your productivity can suffer greatly. 

It is difficult to switch gears between tasks, especially when the phone is ringing every few minutes. With a call center virtual assistant, you can rest assured that your company’s phone calls and emails are handled efficiently and effectively without disrupting productivity.

Additionally, a VA can work on your email inbox based on your specific guidelines. For example, if you are awaiting an email from an important prospective client, your virtual assistant can flag it for you to respond quickly. At the same time, your VA can remove junk and spam emails without you ever having to spend time reading them. 

Investigate Customer Account Issues

While call center virtual assistants are great at handling reception duties, they can also take care of other departmental jobs. Your VA can chase down clients for collections if you have an overworked accounting department. Additionally, your virtual assistant can help keep your accounts payable in check by ensuring invoices are paid on time each month. 

How Endicott’s Call Center Virtual Assistant Can Improve Your Business

Endicott Call Centers is a national call center company with omnichannel services. We have all the equipment and training to help you with your business under any particular circumstances. We draw on decades of experience to help you make the right decisions for your business.  

Request a quote or call 800-947-3227 to learn more about our custom solutions for creating exceptional customer service experiences for your clients. We’re happy to offer insight into what your customers seek from your company’s language offerings.