Improving the Efficiency of Clinical Trials with Call Center Services

E-Mar-22-Blog #2


One of the greatest benefits of outsourcing with a call center is that it enables a business to limit the time and resources required to generate sufficient staffing. This is especially true when it comes to healthcare related organizations. Internal staff, such as medical and health professionals, require proper vetting from upper management. This takes careful consideration and time. With a call center as a partner, outsourced staff for external operations can be helpful in creating the availability needed for management to focus more on specialized areas of the business. 

Another aspect worth noting is clinical trial outsourcing. This time-consuming process includes recruiting, screening, onboarding, retaining, and then following up with possible participants. Oftentimes, these clinical trials have strict deadlines that require the full step-by-step process to be carried out efficiently. Outsourcing staff for clinical trials can ease the strain on limited budgets while also ensuring top-of-the-line technological systems are in place to meet the demand of deadlines. Clinical trials generally have critical procedures that must be abided by to ensure the results are accurate. 

Clinical Trials: Explained

A research study takes places to evaluate medical intervention on a certain group of people. This can include surgical, behavioral, and other types of medically related topics of consideration. By conducting clinical trials, medical scientists and researchers are able to determine whether or not certain treatments are safe for use as well as effective. This can include a particular drug, a specialized medical device, or even a diet structure. It’s crucial for those in the healthcare industry to ensure the treatments they conduct and support are backed by results.

People decide to participate in these medical trials for a variety of reasons. For instance, they may have a condition that hasn’t been treatable for them and they are seeking a new option. In some cases, the person may be looking to improve their health in some aspect. Others may simply want to contribute to future generations by participating in studies that could lead to new developments in healthcare. Depending on the type of trial, there may be a certain demographic required. Outsourcing helps organizations find the proper candidates.

How Outsourcing Secures Clinical Studies

Time is of the essence when it comes to clinical trials, which is why internal staff need to focus on the medical details as they develop. With outsourced agents, recruitment and retention campaigns can be handled by professionals during this process. Clinical trial outsourcing to healthcare call centers also helps to ensure an adequate number of qualified participants or patients are secured in order to conduct the research needed.

Let’s explore some of the greatest benefits of outsourcing clinical trials:

  • Agents will appropriately respond to initial inquiries that are generated from advertisements, which ensures no patient is missed.
  • Agents can schedule screening visits and follow-up appointments for patients at their closest study site.
  • Participants are accurately assessed to determine their conditional eligibility for the trial.
  • Advanced communication channels, such as SMS-text and webchat, are readily available.

Healthcare call centers promote the trust needed for successful trials. Medical call center services can also integrate study management tools while delivering real-time access to data. Trained agents understand trial protocols and understand the correct way to manage patient updates. Clinical trial outsourcing can even help in providing marketing analytics that pinpoint specific markets where successfully recruited study participants originated.

About Endicott Call Centers

Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business. 

Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:

  • Highly-trained, professional Agents & Receptionists
  • Customized scripts
  • Live agents 24 hours a day
  • 100% US-based locations
  • English & Spanish Speaking Agents
  • HIPAA-compliant For Medical Support
  • 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries

Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively

Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.