One convenient way businesses can communicate with their customers, clients, and employees is through Secure Text Messaging.  It’s as simple as picking up a cell phone! This is especially helpful for those on-the-go, who frequently find themselves traveling or out of the office. Let’s face it, a computer may not always be accessible. That’s why it’s important to stay up-to-date with the changing technologies of the times. Text messaging is a common practice that is more universal than ever. 

Team members or customers may be spread out geographically with multiple locations. With a Short Message Service, also commonly referred to as SMS, important information can be shared instantly. The conversation is always kept confidential when using Secure Text Messaging technology such as the kind provided by a trustworthy call center. For business leaders, it’s a relief to know communication exchanges are safeguarded while also trouble-free.

How Secure Text Messaging Can Help

Businesses need to collaborate and communicate quickly in order for things to run smoothly and successfully. Secure Text Messaging technology makes it easier to do just that. Critical and time-sensitive information can be shared without having to download an external app or use a social chat platform. Text messaging is ubiquitous and omnipresent, which makes it ideal for healthcare and medical industries. There are several ways this type of call center service can help. Let’s explore them.

  • HIPAA-compliant Text Messaging is Safe: Sensitive data can be sent via text, from any location, and is kept secure. Customers expect their personal information to be handled with care. Maintaining trust is crucial for businesses or organizations, no matter the industry.
  • Streamlined Communication Systems are Instant: Having a messaging option that can be used by those on-the-go allows for speedy communication channels that tend to be more effective. By sending over a quick message, conveying needs and reporting issues are made easy.
  • Real-time Conversations: Instead of waiting for someone to sift through emails or check voicemails, Secure Text Messaging is efficient in carrying out conversations naturally as they occur. Wait times for responses are decreased and solutions are more quickly obtained. 
  • On-call Notifications: Oftentimes, business leaders find themselves anticipating an important call or trying to balance meetings. This happens even when the topic of discussion may be short and simple. With instant notifications, Secure Text Messaging can cut through the red tape and get right to the point. This saves valuable time for all parties involved.

The right call center can support business operations by providing secure text messaging technology that will make things easier for customers, clients, and even employees. Collaborating and communicating securely through mobile devices is the modern way to manage an entity. Quick “canned” messages can be customized to the specific needs of an organization, all while remaining protected against data breaches. In business, the “convenience factor” is sure to generate long-term success as more things are able to be performed in an efficient manner.

About Endicott Call Centers

Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business. 

Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:

  • Highly-trained, professional Agents & Receptionists
  • Customized scripts
  • Live agents 24 hours a day
  • 100% US-based locations
  • English & Spanish Speaking Agents
  • HIPAA-compliant For Medical Support
  • 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries

Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively

Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.