Flexibility Options with Real Estate Answering Services

Endicott Blog #4 July 22

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By outsourcing with a Call Center, Real Estate Answering Services can be provided to prevent any ripple effect of missed opportunities. While agents spend focused time on prospects and logistics, Call Center representatives can step in to handle the backlog of inquiries while also protecting the brand’s reputation. Having someone who is knowledgeable of the industry and who is readily available can make all the difference. In such a saturated profession, it’s crucial to be “the talk of the town” in real estate. The good news is there are resources that can help make the day-today tasks less of a heavy burden.

For those in the real estate industry, it’s a no-brainer that personable and courteous communication should be prevalent and consistent in order to gain the trust of prospects. Every single interaction should be carefully handled with the goal of building a reputation that people can respect. Oftentimes, this field requires face-to-face communication to be a top priority. Meanwhile, that doesn’t stop the incoming calls, scheduled meetings, or time needed to process paperwork. Being readily available at all hours and on any day of the week can be stressful. One missed call can mean great loss for such a competitive industry. No real estate agents can afford to miss out on a major listing!

Crucial Features to Set Agents Apart

There are two specific Real Estate Answering Service features that can help a brand stand out from the rest. 

  1. After-Hours Answering: Professional and efficient customer service representatives can be made available during times real estate agents may not normally be in the office. This prevents missed calls and missed opportunities that may come in the after hours!
  2. Round-the-Clock Answering: Having a 24/7 answering service that can assisting with routing calls, answering questions and scheduling appointments can be the missing link to a growing real estate business.

What else can a real estate answering service provide? A lot! Support teams can answer phones 24 hours a day, 7 days a week, all year round. They can also answer client’s questions about specific properties or homes. On top of that, trained representatives can help to manage appointment calendars while prioritizing demand. With a virtual receptionist, callers can be routed to the person in which they need to speak to in a timely manner. Clients don’t have to deal with long wait times or automated response systems. No matter the size of the real estate business, services can be tailored to fit specific needs. 

When it comes to real estate, clients never want to hear “leave a message after the beep.” That’s why streamlining communication channels and ensuring constant availability is crucial in long-term success. With customized scripts based on the brand, a personal touch is established that people remember. With reliable and helpful communication, a real estate business can truly begin to stand out from the competition. It’s as easy as calling a Call Center!

About Endicott Call Centers

Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business.

Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:

  • Highly-trained, professional Agents & Receptionists
  • Customized scripts
  • Live agents 24 hours a day
  • 100% US-based locations
  • English & Spanish Speaking Agents
  • HIPAA-compliant For Medical Support
  • 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries

Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively

Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.