How to Choose Healthcare Secure Messaging Service

Secure Text Messaging


During the 1980s, pagers became a popular way to communicate with people away from home or office. However, as mobile phones became increasingly popular, the pager market decreased dramatically until pagers were only a fraction of the mobile communications market by the end of the 1990s. 

However, pagers maintained their prominence in the medical and public service industries. Many agencies still use pagers today, but the reason lies in reliability and information security. Here is how to choose the best healthcare secure messaging service.

Using Pagers in Healthcare Secure Messaging

One of the reasons for choosing pagers over a mobile phone is signal strength inside large hospitals. Even if the area has a strong signal outside, the movement often degrades as it passes through walls and rooms. A weak signal can maintain a secure connection in many parts of the building challenge. Signal strength is also used in the public service industry, with paging systems allowing better communication in areas with spotty cell tower coverage. 

The second reason is information security. The messages sent out to medical staff via pager are often confidential and contain critical personal details about patients. Keeping such information secure and confidential is compulsory to maintain compliance with HIPAA and other regulations. 

However, the infrastructure and services that provide paging services have become outdated and harder to maintain. As a result, many medical facilities are looking for more secure healthcare messaging services and practical ways to communicate with their staff. 

Secure Text Messaging for Healthcare

A popular alternative used by medical facilities, hospitals, and private practices is secure text messaging.

Secure text messaging offers the ability to send and receive messages on a fully HIPAA-compliant SMS system making it appropriate for healthcare and medical industries and other organizations. This technology makes it simple to safely exchange sensitive information via text, no matter where you are. Staff can experience all the benefits of secure healthcare messaging in a HIPAA-compliant manner.

Endicott Call Centers’ Secure Text Messaging Service

With Endicott’s Secure Text Messaging Service, you can move from a pager system to a more modern, effective, and secure communication system that is HIPAA-compliant and more beneficial to your staff. 

Whether you’re in healthcare or another type of industry, you can experience the following benefits of Endicott’s secure text messaging technology:

  • 100% safe, secure, and HIPAA-compliant text messaging
  • Efficient, quick sending and receiving of important messages
  • Real-time conversations through text
  • The ability to use mobile devices or computers to send and receive messages
  • On-call notifications
  • The ability to share images and documents
  • Quick “canned” messages customized to your needs
  • The ability to protect against data breaches even if devices are lost or stolen
  • The ability to escalate important notifications
  • A streamlined communication system that is available even on-the-go

A secure text messaging system in healthcare will provide a complete SMS platform for business messaging. You can send and receive text messages, allowing you and your team members to share important information instantly. Your confidential conversations will always be kept secure within your information when you use Endicott’s text messaging services.

How Can Endicott Contact Centers Help Your Business? 

Learn more about our various call centers and answering services to match your business needs. Endicott can increase your call center performance and efficiency, lower operational costs, and create new sales opportunities for your business. We are ready to support your customer support outsourcing and be an extension of your brand! Request your quote today!