If your business is considering multilingual customer service, you likely understand some of the obvious benefits it brings to your customer. This type of customer service allows your customer to interact with you in the language they feel most comfortable. This type of service can also benefit your business. Some of the main reasons that you should consider bilingual support for your business include:
Builds Trust with Your Customers
The first benefit of having bilingual support is it strengthens loyalty with your customers. In one report in 2014, 74% of your potential customers are more likely to purchase from a company that will offer support in their language if something goes wrong. In that same report, it was found that businesses that offered multilingual support had some of the most loyal customers.
Your customer wants to make sure that they can communicate with your customer service when they make a purchase. Whether they have a question, need help with placing an order, or need to troubleshoot a problem with the product, your customers want to know someone will be there to help them out.
Beat the Competition
With bilingual support, you can beat your competitor. Customers are more likely to choose your business over the competition if you offer them multilingual customer service options. This behavior is a massive advantage for you, especially if you work in an over-saturated industry. With this kind of support, you can offer tailored support in several languages, making you more competitive in any industry.
Opens Your Potential for More Sales
While these multilingual services will improve your relationship with your customers, it can increase your market opportunities. If you only offer your product in English, with no support in other languages, you are putting a limit on which markets you can sell in. Adding in one or two other languages to your support system will allow you to expand to those customers.
Whether your business is in America, Europe, or another part of the world, having multilingual support can increase your sales. Think about where potential customers live and see what languages you should add to your support system.
Your business will run more efficiently when you add bilingual support. One of your customer support goals is to drive down how much time you spend on a single customer. The faster support can provide their services or make a sale before moving to the next person in line, the better.
To maximize your time talking to customers on the phone, you should speak in their preferred language. If your support does not offer help in more than one language or do not use native speakers, it can slow down the process and decrease your business’s efficiency.
Having excellent customer service is integral to your business growth. If you add multilingual support, you can increase your reach, improve customer loyalty, make your business more efficient, and beat out the competition. And it is all as simple as adding in support options in different languages.
About Endicott Call Centers
Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business.
Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:
- Highly-trained, professional Agents & Receptionists
- Customized scripts
- Live agents 24 hours a day
- 100% US-based locations
- English & Spanish Speaking Agents
- HIPAA-compliant For Medical Support
- 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries.
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively
Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.