Teaming up with contact center that has up-to-date technology, highly-trained representatives, and a proven track record can make all the difference in meeting deadlines as well as accomplishing business goals. There are a number of services to take into consideration when examining which contact center is the right choice. This includes inbound and outbound call assistance, social media monitoring, email and live chat support as well as the role of Artificial Intelligence.
Partnering with a contact center means receiving the support needed to place businesses of all sizes on the right path to growth and expandability. In order to maintain a successful business or organization, operations must flow smoothly and efficiently to ensure it stands out from the rest in the industry.
On top of services offered, there are key components to keep in mind when making the decision to team up with a contact center. Let’s take a look at a few of them.
SOC II Certification
When outsourcing operations, businesses must make information security a priority to prevent the mishandling of data. Protecting data, securing enterprise relations and being on the lookout for malware is imperative to establishing business integrity. Call centers that are SOC II certified have been externally audited to prove trustworthiness of services. The specific criteria that this certification assesses includes privacy, availability, processing integrity, security, and confidentiality.
Being HIPAA Compliant
When partnering with a contact center that is HIPAA compliant, a business is following the necessary protocol to protect it against security threats. Ensuring that regulatory standards are met is vital for every business. For example, health information is protected by law and health industry customers expect their sensitive information to be safeguarded. Secure business dealings are critical to all aspects of maintaining a business. A businesses’ integrity won’t be brought into question as confidentiality is upheld in a professional manner.
Financial Savings with Call Centers
Using call centers as a resource saves businesses money and time. Omnichannel platforms allow inquiries to be handled in one place, and this has become the future of call centers. Labor costs shouldn’t dictate the flow of a business. A contact center can support the needs of a business while customizing services that fit its volume, especially for businesses that are short-staffed or that may experience high volumes during peak seasons.
A greater focus is placed on long-term results When a business chooses to outsource with a contact center. Highly-trained agents are able to improve customer experiences, which increases overall satisfaction. When the person on the other line knows exactly what is needed to be done to find solutions, productivity sky-rockets. Management and business leaders are also given more leeway to focus on other issues extensively as agents take charge of day-to-day operations.
Making the choice to begin such a partnership is a big deal. That’s why business leaders need to deeply evaluate providers to ensure they choose a contact center that reflects and lives up to the critical components needed for long-term success. Whether it’s increasing sales, improving customer satisfaction or upholding a competitive advantage, the services provided by contact centers can aid in the enhancement of any business.
About Endicott Call Centers
Endicott Call Centers is a national call center company with omni-channel services. We are fully equipped to help you with your business and with any particular circumstances. We draw on decades of experience to help you make the right decisions for your business.
Endicott offers full-service virtual receptionists and a wide variety of other services to help you run your business more efficiently. With Endicott, you have access to:
- Highly-trained, professional Agents & Receptionists
- Customized scripts
- Live agents 24 hours a day
- 100% US-based locations
- English & Spanish Speaking Agents
- HIPAA-compliant For Medical Support
- 24/7 Solutions for Dentists, Legal offices, eCommerce, and many other industries.
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance and help you manage your business effectively
Please request a quote or call 800-947-3227 to learn more about our solutions for creating exceptional customer service experiences for your clients. We’re happy to offer our insight into what your customers and employees seek from your company.